Conference Services Manager

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,800.00 - $68,600.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Free parking

Free Meals

Travel Discounts

Employee recognition events

Job Description

The Westin Nashville is a distinguished hotel located in the vibrant heart of Music City. Renowned for its commitment to exemplary service and upscale accommodations, The Westin Nashville stands as a premier destination for business travelers, tourists, and event organizers seeking sophisticated settings paired with heartfelt hospitality. As a part of the Marriott International family, it benefits from a globally respected brand known for quality, innovation, and dedication to guest satisfaction. The hotel offers state-of-the-art meeting spaces, luxurious rooms, and a variety of dining experiences, all designed to provide guests with comfort and convenience in a dynamic urban environment.

At The Westin Nashville, exceptional events are more than just appointments on a calendar—they are meaningful connections and unforgettable experiences that leave a lasting impression. The role of Conference Services Manager is central to this mission. This position acts as the key liaison between clients and various hotel operations, ensuring that all events run smoothly from initial planning through final execution. As Conference Services Manager, you will take ownership of every detail involved in meetings, conferences, and special events, coordinating efforts across multiple departments, including Sales, Food & Beverage, and Operations. Your responsibilities include managing logistics such as audiovisual setups, catering arrangements, room accommodations, and event timelines—all while maintaining high standards of professionalism and the hallmark service quality of The Westin brand.

This is an excellent opportunity for a hospitality professional who excels at building relationships and problem-solving in a fast-paced environment. You will be charged with coordinating multiple events simultaneously, requiring excellent organizational and communication skills. Your ability to anticipate client needs, handle concerns swiftly, and collaborate effectively with internal teams will be crucial. The position offers a dynamic work environment where adaptability is key, and every event is a chance to create a memorable guest experience. The Westin Nashville also places a strong emphasis on career development, with many associates progressing through various roles internally. The hotel’s supportive culture encourages employees to grow professionally and personally.

In addition to career advancement opportunities, The Westin Nashville is committed to diversity, equity, and inclusion, fostering a culture where acceptance and action support a healthy, dynamic workplace. The hotel also offers a comprehensive suite of benefits and employee perks, including free parking for full-time associates, free meals, extensive travel discounts at thousands of Marriott properties worldwide, rental car discounts, and exclusive offers on concerts and entertainment. The Conference Services Manager enjoys an enriching career that not only challenges but rewards dedication and passion for creating flawless event experiences. If you thrive on orchestrating exquisite events and exceed expectations through thoughtful service, this role at The Westin Nashville awaits your expertise and enthusiasm.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality event coordination preferred
Strong attention to detail
Excellent written and verbal communication
Ability to multitask and manage time effectively
Proficiency with computer applications, including Microsoft Office
Availability to work flexible hours including evenings and weekends
Must comply with hotel policies and procedures
Ability to maintain regular attendance
Must be able to work in a fast-paced environment

Job Qualifications

Experience in event planning or conference services in a hotel or hospitality environment
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Proficiency in hotel management systems and Microsoft Office applications
Ability to handle budgets and billing processes
Demonstrated problem-solving skills and client service orientation
Capable of working under pressure and managing multiple priorities
Commitment to delivering high-quality customer service
Flexibility to work varying schedules as needed
Understanding of diversity, equity, and inclusion principles

Job Duties

Serve as the primary point of contact for clients, ensuring exceptional service throughout the planning and execution of meetings, conferences, and special events
Coordinate all event details, including meeting space, catering, audiovisual requirements, room accommodations, and event logistics
Partner with Sales, Food & Beverage, Operations, and other hotel departments to ensure seamless event execution and guest satisfaction
Conduct pre-conference planning meetings and communicate event requirements effectively to hotel teams
Manage multiple events simultaneously while maintaining accuracy, organization, and attention to detail
Monitor event budgets, review billing, and support cost-effective event execution
Resolve client concerns and operational challenges promptly and professionally before, during, and after events
Build and maintain strong relationships with clients, vendors, and internal stakeholders
Utilize hotel systems and Microsoft Office applications to manage event documentation, communication, and reporting
Ensure all events are executed in accordance with hotel standards, brand expectations, and operational procedures
Demonstrate flexibility and adaptability in a fast-paced hospitality environment while responding to changing client and business needs
Identify opportunities to enhance service delivery, improve operational efficiency, and elevate the overall guest experience