Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Flexible work environment
Career growth opportunities
Collaborative team culture
remote work options
Health Insurance
Paid Time Off
Professional Development
Job Description
Seaport Hotel is one of Boston's premier waterfront destinations, renowned for its exceptional hospitality services and stunning location. As a leading hospitality establishment, the hotel prides itself on offering a collaborative, service-driven team environment that fosters professional growth and development. Employees at Seaport Hotel enjoy a flexible work environment, with some remote opportunities available, reflecting a modern approach to work-life balance. The hotel is committed to delivering outstanding guest experiences, ensuring that every event and stay is memorable and seamless. This commitment to excellence has established Seaport Hotel as a top choice for both leisure and corporate travelers visiting Boston.
The Conference Services Manager at Seaport Hotel holds a vital position in the hotel's operations, acting as the primary liaison between clients and various hotel departments for group and event business. This role is fundamental to maintaining strong client relationships, ensuring that every contractual commitment is met with precision and that events are executed flawlessly. The Conference Services Manager plays a strategic role in coordinating the entire event lifecycle, from initial client consultations to post-event follow-up, ensuring all details are meticulously planned and executed.
This position requires a proactive and organized professional with excellent communication skills capable of managing multiple priorities in a dynamic, fast-paced environment. The Conference Services Manager collaborates extensively across departments such as sales, catering, operations, and hospitality services to deliver a unified and exceptional service experience. Key responsibilities include negotiating contracts to balance client desires with hotel profitability, customizing event documentation such as Banquet Event Orders and menus, and conducting site visits and tastings that showcase the hotel’s capabilities.
Beyond event coordination, this role also takes on a revenue maximization focus by identifying allied business opportunities and managing billing processes to ensure accuracy and compliance with contracts. Commitment to the hotel’s values and mission is essential, as the Conference Services Manager acts not only as a coordinator but also as a brand ambassador who models service excellence at all times. The role is ideal for candidates who thrive on client interaction, have a strong background in large urban hotel settings, and possess a passion for delivering superior hospitality experiences. With career development opportunities and a supportive team environment, the Conference Services Manager position at Seaport Hotel offers a rewarding career path within Boston's vibrant hospitality industry.
The Conference Services Manager at Seaport Hotel holds a vital position in the hotel's operations, acting as the primary liaison between clients and various hotel departments for group and event business. This role is fundamental to maintaining strong client relationships, ensuring that every contractual commitment is met with precision and that events are executed flawlessly. The Conference Services Manager plays a strategic role in coordinating the entire event lifecycle, from initial client consultations to post-event follow-up, ensuring all details are meticulously planned and executed.
This position requires a proactive and organized professional with excellent communication skills capable of managing multiple priorities in a dynamic, fast-paced environment. The Conference Services Manager collaborates extensively across departments such as sales, catering, operations, and hospitality services to deliver a unified and exceptional service experience. Key responsibilities include negotiating contracts to balance client desires with hotel profitability, customizing event documentation such as Banquet Event Orders and menus, and conducting site visits and tastings that showcase the hotel’s capabilities.
Beyond event coordination, this role also takes on a revenue maximization focus by identifying allied business opportunities and managing billing processes to ensure accuracy and compliance with contracts. Commitment to the hotel’s values and mission is essential, as the Conference Services Manager acts not only as a coordinator but also as a brand ambassador who models service excellence at all times. The role is ideal for candidates who thrive on client interaction, have a strong background in large urban hotel settings, and possess a passion for delivering superior hospitality experiences. With career development opportunities and a supportive team environment, the Conference Services Manager position at Seaport Hotel offers a rewarding career path within Boston's vibrant hospitality industry.
Job Requirements
- 3+ years of relevant experience in conference services, event planning, or hospitality
- excellent organizational and communication abilities
- proficiency in managing multiple priorities simultaneously
- familiarity with hotel operations and event management software, preferably Amadeus
- willingness to work in a fast-paced, client-focused environment
- strong problem-solving skills
- background in large urban hotel environments is advantageous
Job Qualifications
- 3+ years of conference services, event planning, or hospitality experience
- strong organizational, communication, and problem-solving skills
- ability to manage multiple priorities in a fast-paced environment
- knowledge of hotel operations and event management systems (Amadeus preferred)
- CMP certification is a plus
- experience in a large, urban hotel setting (Boston preferred)
Job Duties
- Partner with clients to develop event specifications, including guest rooms, meeting space, exhibit requirements, and related services
- align event needs with hotel capabilities
- negotiate contract modifications to balance client expectations with hotel profitability
- prepare and customize event documentation, including menus, Banquet Event Orders (BEOs), resumes, and programs
- communicate details clearly to operational teams
- conduct site visits, property tours, and tasting events to showcase the hotel experience
- lead cross-functional coordination across all hotel departments to ensure seamless execution and exceptional service delivery throughout each event
- identify and develop allied business opportunities associated with group events
- generate and manage contracts and billing processes for these accounts
- review final billing for accuracy and ensure alignment with contractual agreements prior to client distribution
- participate in regular sales and strategy meetings to support team goals and initiatives
- proactively identify opportunities to drive additional revenue across all aspects of group business
- champion and model Seaport Hotel’s mission, values, and service standards
- perform additional duties and special projects as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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