Conference Services Manager

The Peninsula Chicago is a prestigious Five-Star, Five-Diamond luxury hotel that stands elegantly in the heart of Michigan Avenue, Chicago. Renowned for its unparalleled service, exquisite accommodations, and commitment to guest satisfaction, this iconic property epitomizes luxury hospitality. The hotel boasts a diverse range of outlets and services, providing guests with world-class experiences across dining, wellness, and event hosting. The Peninsula Chicago is well-known for its dedication to maintaining the highest standards in all aspects of its operations, ensuring that every guest’s stay is memorable and flawlessly executed. Employees at The Peninsula Chicago take pride in working within a culturally rich and supportive environment that fosters professional growth and values the contribution of each team member. Here, tradition meets innovation, creating an atmosphere where luxury and comfort resonate seamlessly with the vibrant life of downtown Chicago.

We are currently seeking a guest-focused Conference Service Manager to join our talented Food and Beverage team. This role demands a proactive professional who thrives in a luxury hospitality environment and is eager to deliver exceptional event experiences. The Conference Service Manager will act as the pivotal liaison between clients and the hotel, coordinating all aspects of group bookings including hotel accommodations, catering, audiovisual services, transportation, and off-site event suggestions. This position requires in-depth knowledge of the hotel's facilities, especially meeting room capacities and layouts, to ensure the smooth execution of diverse events.

The successful candidate will work closely with sales managers who are responsible for securing group business and collaborate extensively with internal departments like banquet services and conference concierge teams to provide continuous on-site client support. Duties include maintaining contract policies such as deposits, cut-off dates, attrition rates, rooming lists, and billing instructions. Creativity and attention to detail are essential, particularly in developing menu presentations tailored to potential clients’ needs.

Working at The Peninsula Chicago offers a unique opportunity to grow within a dynamic, multi-outlet luxury property. The role promises exposure to a variety of events from corporate conferences to elegant social gatherings, fostering skills in event coordination, client communication, and hospitality management. Through participation in weekly resume meetings and client property tours, the Conference Service Manager will deepen relationships within the industry and enhance the hotel’s reputation for excellence.

This position is full-time with a competitive salary range of $65,000 to $70,000 per year. Additionally, The Peninsula Chicago provides an exceptional health benefits package and a 401(k) retirement plan with a company match, supporting the well-being and future security of its employees. Other perks include paid vacation and holidays, sick leave, complimentary meals, and significant discounts on hotel rooms, dining, and spa services. The Peninsula Chicago is committed to hiring candidates who are authorized to work in the United States and who demonstrate the skills and experience necessary to thrive in this prestigious setting.