Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Pet insurance
Life insurance
short and long-term disability insurance
401k plan
Employee Discounts
Job Description
Brickell Arch, a Luxury Collection Hotel located in the vibrant heart of Miami, Florida, offers a sophisticated and timeless retreat experience overlooking the shimmering waters of Biscayne Bay. This iconic hotel is part of HEI Hotels & Resorts portfolio, which is known for its dedication to excellence and the empowerment of its associates. HEI Hotels & Resorts is a respected independent franchisee operating this distinctive property with a commitment to hospitality excellence and guest satisfaction. The establishment prides itself on delivering refined sophistication combined with a vibrant local culture, making it an exceptional choice for both leisure and business travelers in the bustling Brickell financial and cultural district of Miami.
The available role is a full-time management position centered around catering sales at Brickell Arch. The role primarily involves managing catering accounts with the goal of achieving guest satisfaction and driving consistent revenue growth. This position requires soliciting new catering sales accounts while maintaining robust relationships with existing clients. Revenue targets encompass food, beverage, and room rental, necessitating expertise in all these aspects. The Catering Sales Manager will utilize various outreach methods, including telephone, email, outside sales calls, and site inspections, to develop and maintain a strong client base. Effective use of forecasting, budget management, and productivity metrics are essential for achieving business targets. Additionally, the role requires applying yield management techniques and analyzing historical data to optimize profitability.
Strategic responsibilities include evaluating catering opportunities for alignment with client expectations and hotel profitability, conducting market research on competitors’ offerings, and selling a full range of hotel services such as audiovisual equipment and room rentals to maximize account values. Building long-term client relationships and fostering repeat business are pivotal to the role. This position also involves active participation in industry organizations and community events to maintain market awareness and generate new business opportunities. Strong sales techniques, negotiation skills, and confident client presentations are critical for success.
The Catering Sales Manager will collaborate closely with culinary and banquet teams to create innovative menus and event setups, ensuring flawless event execution. Oversight of event facilitation includes coordination with banquet staff and vendors and managing audiovisual equipment as a profit center when applicable. Maintaining detailed records within sales and event management systems such as Delphi is required to guarantee accurate event documentation. Continuous market monitoring and competitor analysis help identify growth opportunities, while the incumbent takes on any additional duties necessary for the smooth operation of the catering sales function.
Candidates for this role should possess a minimum of one year of catering sales experience, preferably within a hotel of similar size and quality. Proficiency with Microsoft Word, Excel, and hotel sales systems is expected. Strong sales and revenue management skills combined with the ability to train and motivate colleagues are highly valued. Knowledge of hotel features, competitive landscape, and hotel operations—including marketing, personnel relations, budget forecasting, and quality assurance—enhance performance in this role. Effective communication skills and the ability to adapt messaging for diverse audiences within time constraints are essential, as are excellent organizational, problem-solving, and client service capabilities.
The salary range for this position is $60,000 to $65,000 annually. HEI Hotels & Resorts supports a comprehensive benefits program including medical, dental, and vision insurance, paid time off, pet insurance, life and disability coverage, a 401(k) savings plan with matching, and employee discounts, all designed to foster physical, mental, and financial wellness. Brickell Arch and HEI celebrate diversity and are committed to building an inclusive workplace where all qualified candidates are encouraged to apply, including U.S. military veterans. This role offers the opportunity to contribute to a prestigious luxury hotel known for exceptional service and associate development in a dynamic and culturally rich environment.
The available role is a full-time management position centered around catering sales at Brickell Arch. The role primarily involves managing catering accounts with the goal of achieving guest satisfaction and driving consistent revenue growth. This position requires soliciting new catering sales accounts while maintaining robust relationships with existing clients. Revenue targets encompass food, beverage, and room rental, necessitating expertise in all these aspects. The Catering Sales Manager will utilize various outreach methods, including telephone, email, outside sales calls, and site inspections, to develop and maintain a strong client base. Effective use of forecasting, budget management, and productivity metrics are essential for achieving business targets. Additionally, the role requires applying yield management techniques and analyzing historical data to optimize profitability.
Strategic responsibilities include evaluating catering opportunities for alignment with client expectations and hotel profitability, conducting market research on competitors’ offerings, and selling a full range of hotel services such as audiovisual equipment and room rentals to maximize account values. Building long-term client relationships and fostering repeat business are pivotal to the role. This position also involves active participation in industry organizations and community events to maintain market awareness and generate new business opportunities. Strong sales techniques, negotiation skills, and confident client presentations are critical for success.
The Catering Sales Manager will collaborate closely with culinary and banquet teams to create innovative menus and event setups, ensuring flawless event execution. Oversight of event facilitation includes coordination with banquet staff and vendors and managing audiovisual equipment as a profit center when applicable. Maintaining detailed records within sales and event management systems such as Delphi is required to guarantee accurate event documentation. Continuous market monitoring and competitor analysis help identify growth opportunities, while the incumbent takes on any additional duties necessary for the smooth operation of the catering sales function.
Candidates for this role should possess a minimum of one year of catering sales experience, preferably within a hotel of similar size and quality. Proficiency with Microsoft Word, Excel, and hotel sales systems is expected. Strong sales and revenue management skills combined with the ability to train and motivate colleagues are highly valued. Knowledge of hotel features, competitive landscape, and hotel operations—including marketing, personnel relations, budget forecasting, and quality assurance—enhance performance in this role. Effective communication skills and the ability to adapt messaging for diverse audiences within time constraints are essential, as are excellent organizational, problem-solving, and client service capabilities.
The salary range for this position is $60,000 to $65,000 annually. HEI Hotels & Resorts supports a comprehensive benefits program including medical, dental, and vision insurance, paid time off, pet insurance, life and disability coverage, a 401(k) savings plan with matching, and employee discounts, all designed to foster physical, mental, and financial wellness. Brickell Arch and HEI celebrate diversity and are committed to building an inclusive workplace where all qualified candidates are encouraged to apply, including U.S. military veterans. This role offers the opportunity to contribute to a prestigious luxury hotel known for exceptional service and associate development in a dynamic and culturally rich environment.
Job Requirements
- prior hospitality experience with specific experience in catering sales is essential
- minimum 1+ year in catering sales required
- experience at a similar size and quality hotel preferred
- proficient in Microsoft Word, Excel, and hotel sales system
- strong sales and revenue management skills with the ability to train and motivate peers
- knowledge of hotel features, benefits, and competitive landscape
- understanding of hotel operations including marketing plans, personnel and labor relations, budget forecasting, and quality assurance
- effective verbal and written communication skills
- ability to adapt communication style to suit different audiences such as effectively communicating with supervisors, coworkers, public etc
- ability to work effectively under time constraints and adapt communication style to different audiences
- strong organizational, problem-solving, and client service skills
Job Qualifications
- minimum 1+ year in catering sales
- experience at a similar size and quality hotel preferred
- proficient in Microsoft Word, Excel, and hotel sales system
- strong sales and revenue management skills with the ability to train and motivate peers
- knowledge of hotel features, benefits, and competitive landscape
- understanding of hotel operations including marketing plans, personnel and labor relations, budget forecasting, and quality assurance
- effective verbal and written communication skills with the ability to adapt communication style to suit different audiences
- strong organizational, problem-solving, and client service skills
Job Duties
- prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication
- understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets
- apply yield management techniques and analyze historical data to maximize revenue and profitability
- evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability
- conduct market research on competitors’ products, services, and pricing to inform strategic business plans
- sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value
- build and maintain long-term client relationships, ensuring repeat business
- actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities
- utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments
- conduct hotel site inspections and client presentations with professionalism and confidence
- participate in trade shows, sales blitzes, and networking events to generate leads
- collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution
- oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction
- manage A/V equipment as a profit center when applicable
- maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events
- monitor market trends, competitor activity, and key client accounts to identify growth opportunities
- perform any other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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