Conference Services Manager

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Vacation leave

sick leave

Holiday pay

401(k) savings plan

Job Description

Sheraton Music City Hotel is a renowned hospitality establishment located in a vibrant area known for its exceptional service and high-quality accommodations. This hotel offers 410 rooms along with 32,000 square feet of centralized and elegant meeting space, making it a prime location for both leisure and business travelers. Dedicated associates at Sheraton Music City are committed to exceeding guest expectations and providing an outstanding hospitality experience. Employees enjoy several perks including free parking, complimentary meals, incentives based on exemplary performance, and a dynamic, energetic working environment that fosters enthusiasm and collaboration among team members. Joining Sheraton Music City means becoming part of a passionate team that values excellent service and strives to deliver memorable experiences to guests and colleagues alike.

The role available is focused on catering sales and conference services, which is essential in ensuring that clients have their event needs met through careful communication, planning, and leadership. In this position, the successful candidate will be responsible for creating and managing conferences that align with client expectations while optimizing revenue through strategic use of room rentals and meeting spaces. This role requires a strong understanding of financial forecasting, budgeting, and sales techniques, particularly in the hospitality industry. The individual will also participate in maintaining long-term client relationships, performing hotel site inspections, generating innovative event setups and menus, and closely collaborating with the banquet department to execute flawless events.

This position requires multitasking and excellent organizational skills to manage a variety of duties such as monitoring group room blocks, working with vendors, and handling audio/visual equipment as a profit center. The ideal candidate will possess solid knowledge of software tools like Delphi, Word, and Excel, and will be proactive in participating in industry organizations such as NACE and MPI to stay current with market trends and best practices. The role also demands a high level of creativity, strong negotiation skills, and an ability to work effectively under deadlines. This opportunity is ideal for hospitality professionals with a minimum of one year of relevant experience, who are looking to grow within a high-quality, large hotel environment and thrive in a team-oriented culture dedicated to service excellence.

Job Requirements

Minimum of one year experience in hospitality industry
Experience in catering sales
Experience in hotel of similar size and quality
Proficiency with Microsoft Word, Excel, and Delphi software
Strong knowledge of sales techniques and revenue management
Understanding of hotel operations and market competition
Ability to manage stress and meet deadlines
Strong verbal and written communication skills
Willingness to comply with attendance rules
Ability to work collaboratively with teams and vendors

Job Qualifications

Prior experience in hospitality with specific experience in catering sales
Minimum of one year in the hospitality industry
Experience at similar size and quality hotel
Computer skills including Microsoft Word, Excel, and Delphi
Knowledge of sales skills, revenue management, training, and motivation
Understanding of hotel features, benefits, and competitors
Ability to execute appropriate action plans
Knowledge of hotel operations, including marketing, security, labor relations, business plans, repairs, maintenance, budget forecasting, quality assurance, hospitality law, and long-range planning
Ability to work under time constraints and deadlines
Effective verbal and written communication skills
Adapt communication to suit different audiences

Job Duties

Understand monthly forecasting and annual budget process
Raise meeting planner evaluation scores through effective methods
Optimize room rental charges
Participate in re-booking repeat business and maintain long-term client relationships
Actively participate in industry-related organizations such as NACE and MPI
Demonstrate strong sales techniques including closing and negotiating skills
Conduct hotel site inspections and client presentations
Provide innovative set-ups, menus, and group functions with collaboration from Chef
Collaborate with banquet department on event operations and execution
Provide direction and evaluation of operations and banquet event orders
Manage Audio/Visual equipment as a profit center
Utilize computer skills including Delphi, Word, and Excel
Monitor group room blocks and coordinate with operating departments
Work with outside vendors to ensure client satisfaction
Comply with attendance rules and perform other assigned duties