Conference Services Manager

San Ramon Marriott is a distinguished full-service hotel nestled in the scenic urban oasis of San Ramon, California. Surrounded by picturesque mountains and towering Redwood trees, the hotel offers an idyllic blend of natural beauty and metropolitan convenience. It is strategically located within walking distance of vibrant shopping centers, major Fortune 500 companies, and a variety of exceptional dining experiences. This seamless blend of work and play makes the San Ramon Marriott not only a preferred destination for travelers but also an exciting workplace for hospitality professionals. The hotel is part of HEI Hotels & Resorts, a respected hotel management company known for its commitment to excellence, associates’ growth, and creating unforgettable guest experiences.

Joining the San Ramon Marriott means becoming part of a passionate team dedicated to delivering exceptional guest service and embracing the hospitality industry's dynamic nature. The HEI Team culture, known as "HEI Loves," prides itself on celebrating associates with the most competitive compensation, generous benefits, and paid time off programs. This welcoming, inclusive, and diverse work environment encourages employees to thrive professionally and personally. In addition to competitive pay, associates can enjoy life-enhancing benefits including health and wellness programs, a comprehensive retirement plan, unique travel perks, and various product and service discounts. The company especially values the contributions of U.S. military veterans and is committed to fostering an inclusive workplace where diverse backgrounds and experiences are respected and valued.

The Convention Services Manager role at San Ramon Marriott is a pivotal position responsible for creating and executing outstanding conference experiences that meet and exceed client expectations. This role requires a proactive communicator, strategic planner, and inspirational team leader who can manage event logistics from start to finish with precision and creativity. The manager will actively engage with meeting planners to ensure satisfaction and foster lasting business relationships. Leveraging deep knowledge of sales techniques, revenue management, and customer service, the Convention Services Manager will optimize room rental income, coordinate with multiple internal departments such as banquet and culinary services, and collaborate with external vendors to provide flawless event execution.

A strong candidate for this role will have substantial experience in hospitality, particularly catering sales, and be familiar with budgeting processes, forecasting, and the intricacies of hotel operations. They must demonstrate the ability to innovate by designing creative menus with the culinary team, developing unique event setups, and participating in industry groups like NACE and MPI. Familiarity with technology platforms such as Delphi, Microsoft Word, and Excel is essential for managing event details and generating comprehensive reports. The role demands excellence in verbal and written communication, a high level of organizational skill, and the capacity to work under tight deadlines while maintaining a positive and professional demeanor.

Compensation for the Convention Services Manager role ranges between $75,000 and $85,000 annually, accompanied by a discretionary performance bonus. While the position is not eligible for service charge or tipping, the benefits package is robust, including medical, dental, and vision insurance programs, paid vacation, sick leave, holiday pay, pet insurance, and retirement savings with employer matching. This comprehensive package underscores the company's commitment to associate well-being and long-term career satisfaction. If you're motivated to contribute your talents within a supportive hospitality environment that values growth, diversity, and excellence, San Ramon Marriott offers an exceptional opportunity for your professional journey.