Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
employee discount
wellness programs
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, committed to delivering innovative solutions and quality experiences to millions of people across 15 countries daily. Rooted in a strong culture of service and united by a clear purpose, Aramark strives to make a positive impact on its employees, partners, communities, and the planet. The company values diversity and inclusion, ensuring equal employment opportunity for all individuals regardless of race, gender, or other protected characteristics, fostering an inclusive workplace where every team member can thrive and grow professionally.
The Director of Conference Services at Aramark plays a pivotal role in orchestrating the seamless execution of conferences and events on behalf of the company’s clients. This position leads and manages the conference services team, ensuring that all operational needs of scheduled conferences are met with precision and excellence. The scope of responsibility includes overseeing the complete lifecycle of conference management from initial event order creation and coordination with event teams to ensuring flawless execution through collaboration with departments such as audiovisual services, catering, and facilities management.
This senior leadership role demands a proactive individual skilled in managing the dynamic and detailed nature of conference services. The Director will be expected to maintain consistent and clear communication with all stakeholders, including internal teams and external clients, to promptly address any special requests, changes, or challenges throughout the event planning and delivery process. The role requires rigorous attention to detail, especially concerning the preparation and inspection of meeting and classroom setups in conformity with event orders.
Additionally, the Director will oversee compliance with safety protocols to guarantee a secure working environment during all conference activities. By leading regular team meetings and coordinating cross-departmental efforts, the Director ensures that all event information remains accurate and up-to-date, contributing to a superior guest and client experience.
This position is ideal for a candidate with a background in hospitality or related fields and 3-5 years of experience in conference planning or similar roles. The ideal candidate exhibits exceptional time management, customer service, and interpersonal skills, coupled with proficiency in event management software and virtual meeting platforms. With an emphasis on team leadership, managing diverse environments, and delivering outstanding client service, this role offers an exciting opportunity to contribute significantly to Aramark’s mission and growth. Explicit details regarding employment type and salary are not specified within the initial description; however, candidates can expect a challenging and rewarding environment supported by Aramark’s values and commitment to employee development.
The Director of Conference Services at Aramark plays a pivotal role in orchestrating the seamless execution of conferences and events on behalf of the company’s clients. This position leads and manages the conference services team, ensuring that all operational needs of scheduled conferences are met with precision and excellence. The scope of responsibility includes overseeing the complete lifecycle of conference management from initial event order creation and coordination with event teams to ensuring flawless execution through collaboration with departments such as audiovisual services, catering, and facilities management.
This senior leadership role demands a proactive individual skilled in managing the dynamic and detailed nature of conference services. The Director will be expected to maintain consistent and clear communication with all stakeholders, including internal teams and external clients, to promptly address any special requests, changes, or challenges throughout the event planning and delivery process. The role requires rigorous attention to detail, especially concerning the preparation and inspection of meeting and classroom setups in conformity with event orders.
Additionally, the Director will oversee compliance with safety protocols to guarantee a secure working environment during all conference activities. By leading regular team meetings and coordinating cross-departmental efforts, the Director ensures that all event information remains accurate and up-to-date, contributing to a superior guest and client experience.
This position is ideal for a candidate with a background in hospitality or related fields and 3-5 years of experience in conference planning or similar roles. The ideal candidate exhibits exceptional time management, customer service, and interpersonal skills, coupled with proficiency in event management software and virtual meeting platforms. With an emphasis on team leadership, managing diverse environments, and delivering outstanding client service, this role offers an exciting opportunity to contribute significantly to Aramark’s mission and growth. Explicit details regarding employment type and salary are not specified within the initial description; however, candidates can expect a challenging and rewarding environment supported by Aramark’s values and commitment to employee development.
Job Requirements
- Bachelor's Degree in hospitality or related field preferred
- 3-5 years conference planning or related experience
- strong time management skills
- excellent customer service abilities
- attention to detail
- strong communication and interpersonal skills
- ability to work independently and as a team member
- proficiency with Microsoft Office, Momentous, Delphi, Opera, or other event management systems
- knowledge of CVENT, WebEx, MS Teams, and virtual meeting platforms preferred
- ability to manage in a diverse environment with focus on client and customer service
Job Qualifications
- Bachelor's Degree in hospitality or related field preferred
- 3-5 years conference planning or related experience
- strong time management skills
- excellent customer service abilities
- attention to detail
- strong communication and interpersonal skills
- ability to perform multiple tasks simultaneously
- ability to work independently and as part of a team
- proficiency with Microsoft Office, Momentous, Delphi, Opera, or other event management systems
- knowledge of CVENT, WebEx, MS Teams, and various virtual meeting platforms preferred
- ability to manage in a diverse environment with focus on client and customer service
Job Duties
- Receive upcoming meetings from event management system and collaborate with event teams to ensure event execution
- assist with special needs and requests for events
- manage Event Order for conferences including all necessary information
- attend weekly delivery meetings to review program changes and relay conference details to departments such as AV, facilities, and catering
- distribute and discuss group Event Orders in weekly meetings
- remain available and approachable throughout planning phases to handle questions and changes
- inspect meeting and classroom setups and take corrective action on inconsistencies
- notify appropriate departments of missing setup items and ensure follow-up
- monitor Event Orders daily for accuracy and updates
- ensure all safety procedures are understood and followed to maintain a safe working environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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