Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Local discounts
Career Development
Training opportunities
Job Description
The Broadmoor is an iconic luxury resort renowned for its exceptional service, prestigious reputation, and commitment to providing unforgettable experiences for its guests. Located in Colorado Springs, this Five-Star, Five-Diamond resort has been a leader in hospitality for over a century, combining historic elegance with modern amenities. Known for its beautiful grounds, world-class dining, and outstanding event facilities, The Broadmoor offers a unique blend of relaxation, recreation, and professional excellence. The resort cultivates a culture of family and community, emphasizing teamwork, respect, and development at every level of employment. Its dedication to maintaining the highest standards in guest service has earned it prestigious accolades, making it a top destination for luxury travelers and special events alike.
The Conference Concierge role plays a vital part in continuing The Broadmoor's tradition of delivering impeccable service. As a member of the Conferences and Catering team, the individual in this position will assist Conference Managers and Catering Sales Managers in coordinating all aspects of conference and wedding events on-site. This role is highly visible and demands the ability to multi-task efficiently within a fast-paced environment while maintaining professional composure. The Conference Concierge serves as a key liaison between meeting planners, event managers, and various hotel departments to ensure seamless event setups and flawless execution. Responsibilities range from inspecting event spaces, preparing signage and door cards, responding to inquiries, and supporting daily operational meetings to ensure every event need is anticipated and met.
Employees in this role are ambassadors of The Broadmoor's renowned Forbes Five-Star and AAA Five Diamond standards, meaning exceptional attention to detail, strong communication skills, and a guest-focused attitude are essential. The role offers an hourly pay rate of $18.00 and promises exciting opportunities for those eager to grow professionally in the dynamic hospitality industry. The Conference Concierge works collaboratively within a team-driven atmosphere, embodying the resort's values of excellence, enthusiasm, and a commitment to safety policies and procedures. Candidates joining this elite establishment will gain valuable experience working with cutting-edge event management technologies and software, further enhancing their skill set in hospitality and event coordination.
The Conference Concierge role plays a vital part in continuing The Broadmoor's tradition of delivering impeccable service. As a member of the Conferences and Catering team, the individual in this position will assist Conference Managers and Catering Sales Managers in coordinating all aspects of conference and wedding events on-site. This role is highly visible and demands the ability to multi-task efficiently within a fast-paced environment while maintaining professional composure. The Conference Concierge serves as a key liaison between meeting planners, event managers, and various hotel departments to ensure seamless event setups and flawless execution. Responsibilities range from inspecting event spaces, preparing signage and door cards, responding to inquiries, and supporting daily operational meetings to ensure every event need is anticipated and met.
Employees in this role are ambassadors of The Broadmoor's renowned Forbes Five-Star and AAA Five Diamond standards, meaning exceptional attention to detail, strong communication skills, and a guest-focused attitude are essential. The role offers an hourly pay rate of $18.00 and promises exciting opportunities for those eager to grow professionally in the dynamic hospitality industry. The Conference Concierge works collaboratively within a team-driven atmosphere, embodying the resort's values of excellence, enthusiasm, and a commitment to safety policies and procedures. Candidates joining this elite establishment will gain valuable experience working with cutting-edge event management technologies and software, further enhancing their skill set in hospitality and event coordination.
Job Requirements
- Associate's degree or equivalent from two-year college or technical school
- Six months to one year related experience or training
- Valid driver's license
- Ability to work in a fast-paced, team-oriented environment
- Ability to work without direct supervision and provide immediate follow-up
- Ability to plan, prioritize and organize work assignments
- Ability to resolve problems and exercise good judgment
- Ability to focus attention on details
- Ability to create and read Banquet Event Orders
- Ability to maintain strict confidentiality
- Experience with Microsoft Office, Spreadsheets, Email, Database software, AS400, DELPHI and Social Tables
- Occasional heavy lifting up to 50 lbs
- Enthusiastic, friendly, and energetic team member
- Strong interpersonal communication skills
- Willingness to uphold all Broadmoor policies, procedures, and safety guidelines
Job Qualifications
- Associate's degree or equivalent from two-year college or technical school
- Six months to one year related experience or equivalent combination of education and experience
- Valid driver's license
- Ability to work without direct supervision and provide immediate follow-up
- Strong problem-solving and judgment skills
- Attention to detail and ability to interpret Banquet Event Orders accurately
- Experience with Microsoft Office, Spreadsheets, Email, Database software, AS400, DELPHI, and Social Tables
- Ability to lift up to 50 lbs occasionally
- Enthusiastic, friendly, energetic team player
- Strong interpersonal communication skills
- Willingness to work in a fast-paced environment
- Commitment to uphold policies and safety guidelines
Job Duties
- Ensure meeting rooms are open and client ready
- Inspect meeting rooms and event spaces for maintenance issues and setup accuracy
- Serve as liaison between meeting planners and hotel departments
- Manage and respond to meeting planner inquiries and requests
- Create door cards, signage, and write shift reports
- Attend operations and pre-conference meetings to understand daily event needs
- Develop and maintain professional relationships with client contacts
- Respond to requests via phone, email, and in person with professionalism
- Collaborate and communicate effectively with guests, management, and co-workers
- Uphold all Broadmoor policies, procedures, and safety guidelines
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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