Conference Service Manager (Event Manager) ("Gerente de Servicios de Conferencias")

Azul Hospitality is a dynamic hospitality group known for managing an array of distinguished hotels that offer exceptional guest experiences and high-quality service standards. Their portfolio includes prominent locations such as Hotel David Whitney, AC Detroit at the Bonstelle, and Element Detroit at the Metropolitan. These properties are celebrated for blending comfort, style, and modern amenities to create memorable stays for guests. With a commitment to excellence, Azul Hospitality focuses on providing unique and personalized services that cater to both leisure and business travelers, ensuring customer satisfaction and sustained brand loyalty.

The Sales and Catering position within Azul Hospitality plays a pivotal role in supporting multiple properties in the portfolio. This role is designed to meticulously plan, organize, and coordinate group functions and guest rooms to align with hotel policies and quality benchmarks. The position requires a unique combination of customer relationship management, sales acumen, and operational oversight to maximize profitability and foster return business. The candidate will be instrumental in managing group and catering accounts from initial inquiry through onsite execution, ensuring a seamless client experience throughout the process.

This exempt staff role emphasizes proactive engagement with clients, including creating dynamic relationships from the sales phase through event completion. The professional in this position is responsible for achieving or exceeding food and beverage revenue minimums by identifying upselling opportunities such as room upgrades, audiovisual enhancements, and spa services. Furthermore, the role requires negotiating contracts, conducting inspiring site inspections, and maintaining accurate booking systems to uphold the highest standards of service delivery.

The Sales and Catering professional will also manage event details meticulously, encompassing banquet event orders, menu and wine selection, decoration coordination, and entertainment arrangements. They will collaborate closely with various hotel departments to ensure flawless event execution and exceptional guest satisfaction. This includes presiding over event schedules and planning meetings, communicating promptly with clients, and responding effectively to guest needs.

In addition to operational responsibilities, this position demands leadership qualities, advanced organizational skills, and the ability to analyze market trends using revenue management tools. It offers opportunities to work independently while being a key member of Azul Hospitality’s larger team culture, driving product quality and reinforcing a uniquely positive guest experience. The role involves physical tasks such as standing, walking, and occasional lifting, reflecting the dynamic nature of the hospitality environment.

Candidates must possess a blend of technical skills including computer proficiency in Windows OS, MS Office, PMS, PBX, and POS systems. Excellent communication skills, both verbal and written, are essential, as is the ability to resolve issues diplomatically. The role involves compliance with equal employment opportunity laws and safety regulations, ensuring a professional, safe, and inclusive workplace.

Overall, this position offers a challenging and rewarding career path for hospitality professionals dedicated to elevating guest services and contributing to the continued success of Azul Hospitality’s distinguished hotel properties. Effective attendance, grooming, and adherence to company policies are expected to maintain the high standards that define the Azul Hospitality brand.