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Conference Service Manager (Event Manager) ("Gerente de Servicios de Conferencias")
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
career advancement
Job Description
Azul Hospitality is a dynamic hospitality group known for managing an array of distinguished hotels that offer exceptional guest experiences and high-quality service standards. Their portfolio includes prominent locations such as Hotel David Whitney, AC Detroit at the Bonstelle, and Element Detroit at the Metropolitan. These properties are celebrated for blending comfort, style, and modern amenities to create memorable stays for guests. With a commitment to excellence, Azul Hospitality focuses on providing unique and personalized services that cater to both leisure and business travelers, ensuring customer satisfaction and sustained brand loyalty.
The Sales and Catering position within Azul Hospit... Show More
The Sales and Catering position within Azul Hospit... Show More
Job Requirements
- Associate degree or equivalent from 4-year institution
- two years related experience and/or training or equivalent combination of education and experience
- one to two years experience in sales and/or catering in hospitality industry preferred
- ability to provide and maintain a valid drivers license
- ability to travel occasionally as needed
- excellent communication skills
- intermediate computer skills
- ability to lift up to 45 lbs
- ability to stand, walk, and exert mobility for extended periods
- ability to operate office equipment
- willingness to maintain neat, clean, and well-groomed appearance
- regular attendance and punctuality
- compliance with company safety and security policies
Job Qualifications
- Associate degree or equivalent from a 4-year institution or two years related experience and/or training or equivalent combination of education and experience
- one to two years experience in sales and/or catering in hospitality industry preferred
- excellent leadership capability
- strong customer relations skills
- detail oriented with outstanding organizational and communication skills
- intermediate computer skills
- basic computational skills
- knowledge of computer programs including Windows OS, MS Office, PMS, PBX, key systems, and POS
- strong issue resolution and analytical skills
- knowledge of federal, state, and local employment laws
- ability to work independently
- excellent verbal, written, and electronic communication skills
Job Duties
- Manage group and catering accounts to maximize business potential
- create dynamic and positive relationships with customers from sales phase through onsite execution
- achieve or exceed contracted food and beverage revenue minimums
- negotiate contracts ensuring all solicitation and closing details are complete
- make on-site and field presentations to prospective clients
- conduct unique site inspections creating WOW experiences
- manage group room block cut off dates or extensions
- produce and distribute event schedules and banquet event orders
- preside over weekly and daily BEO readings
- translate customer needs into successful outcomes
- manage event execution procedures including BEO creation and F&B forecasting
- write group resumes detailing meeting agendas and requirements
- plan group food and beverage events including menus and entertainment
- meet clients upon arrival conducting pre-conference reviews
- conduct post conference reviews including banquet check presentations
- develop long term business relationships
- create customized wedding packages and proposals
- provide client support including lead processing
- act as liaison between hotel and meeting planners
- review and send accurate billing statements
- support and foster Azul Hospitality culture
- maintain hotel appearance and positive guest/staff interactions
- develop strong interdepartmental communication
- schedule meetings and business activities at the hotel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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