Conference Service Manager

Pyramid Global Hospitality is a renowned hospitality company that puts people first. With a strong commitment to fostering a supportive and inclusive work environment, Pyramid Global Hospitality prioritizes diversity, growth, development, and employee wellbeing. This leading hospitality company has built a reputation for its People First culture, which is deeply reflected in its approach to employee development, benefits, and its dedication to nurturing meaningful relationships within its workforce. The company offers a wide range of benefits to its employees, including comprehensive health insurance, retirement plans, paid time off, and unique perks like on-site wellness programs, local discounts, and special employee rates on hotel stays. Pyramid Global Hospitality also emphasizes continual training and development opportunities, enabling employees to enhance their skills and advance their careers within the hospitality industry. Spanning over 230 properties worldwide, the company creates a collaborative and growth-oriented environment where both newcomers to the industry and seasoned professionals can thrive and contribute to creating exceptional guest experiences.

Hotel Flor Tampa Downtown, part of the Tapestry Collection by Hilton, is a distinguished property within the Pyramid family. Located in the vibrant heart of Tampa, it boasts 210 stylishly appointed guest rooms and over 13,000 square feet of versatile meeting space, designed to accommodate various events and conventions. Hotel Flor stands out not just as a destination but as an experience, combining luxury and sophistication with a culture that fosters employee engagement and excellence. The hotel emphasizes creating memorable guest experiences through its dedicated and passionate team. As a member of the Pyramid family, Hotel Flor prides itself on being a premier employer in the area, with a culture that values and supports its employees.

The Convention Services Manager role at Hotel Flor Tampa Downtown is an exciting opportunity for an experienced and service-driven professional to join the leadership team. This role is crucial in ensuring the smooth execution of group meetings, conventions, and special events while elevating the guest experience to meet the high standards associated with the property. Reporting directly to the Director of Sales & Marketing, the Convention Services Manager serves as the primary liaison between clients and various hotel operations teams, managing event coordination from contract turnover through to event completion.

The position requires meticulous attention to detail, excellent organizational skills, and the ability to foster strong relationships both with clients and internal teams including Banquets, Culinary, Front Office, and Operations. The successful candidate will coordinate pre-convention meetings, conduct site visits, and develop detailed event orders and production timelines to ensure flawless event delivery. Additionally, the role involves monitoring group room blocks and banquet operations to maximize guest satisfaction, identifying upselling opportunities to boost revenue, and managing multiple events simultaneously in a fast-paced environment. This role demands professionalism, efficiency, and a passion for creating memorable experiences that align with Hotel Flor’s luxury service standards.

Candidates interested in this role should possess prior experience in Convention Services, Catering Sales, or Hotel Event Management, along with strong communication and interpersonal skills. Exceptional organizational abilities, problem-solving skills, and the capacity to work in a dynamic guest-focused luxury hospitality setting are essential. Flexibility to adapt work schedules based on operational and event requirements is also important. Pyramid Global Hospitality is an equal opportunity employer that embraces diversity and strives to create an inclusive workplace for all its employees. Compensation packages are competitive and tailored to candidates based on skills, experience, certifications, and location-specific factors.