Conference Service Manager

Pyramid Global Hospitality is a renowned hospitality company dedicated to fostering a People First culture where employees are valued, supported, and empowered to thrive. With a commitment to diversity, growth, development, and wellbeing, Pyramid Global Hospitality operates over 230 properties worldwide, focusing on creating exceptional guest experiences while nurturing meaningful employee relationships. The company offers comprehensive benefits such as health insurance, retirement plans, paid time off, and exclusive perks including on-site wellness programs, local discounts, and employee rates on hotel stays. They also emphasize ongoing training and career development, ensuring their team members have the tools and opportunities to advance professionally within the hospitality industry.

One flagship property within Pyramid Global Hospitality's portfolio is The Mission Inn Hotel & Spa, located in Riverside, California. This iconic AAA Four-Diamond, National Historic Landmark hotel features 238 guest rooms and more than 160,000 square feet of meeting and event space, making it a significant venue for luxury events and hospitality excellence. The Mission Inn Hotel & Spa is celebrated for its rich history and architectural beauty and provides a collaborative, community-driven work environment where team members share a common purpose of preserving the property's legacy and delivering outstanding guest experiences.

The position of Conference Services Manager at The Mission Inn Hotel & Spa is integral to coordinating and delivering exceptional events and group experiences. This role requires acting as the primary liaison between clients and various hotel departments following the sale of meetings, conferences, conventions, social events, and group business. The Conference Services Manager oversees all aspects of planning, coordinating, and executing event details to guarantee guest satisfaction, smooth operations, and fulfillment of the hotel’s revenue objectives.

Responsibilities include managing client relationships from contract turnover through event completion, coordinating logistics such as guest rooms, meeting spaces, catering, audiovisual requirements, transportation, and special requests. The role involves conducting pre-event and onsite meetings, preparing event documentation like Banquet Event Orders (BEOs), and ensuring all internal departments are effectively coordinated for seamless event execution. The manager also monitors group room blocks, handles adjustments and client concerns professionally, facilitates operational readiness meetings, and collaborates closely with sales teams to boost revenue and client retention.

Candidates for this position are expected to bring strong organizational skills, exceptional communication abilities, and a comprehensive understanding of hotel operations and banquet services. Experience with luxury hotel service standards and high-profile events such as weddings and galas is preferred. Proficiency in technology, including Microsoft Office and hotel sales and catering software, is essential. The role also demands flexibility to work evenings, weekends, and holidays as needed to support event schedules.

This position operates in a dynamic hotel environment where professionalism, attention to detail, and responsiveness to client needs are paramount. Offering a competitive salary of $70,304, Pyramid Global Hospitality is an equal-opportunity employer committed to diversity, equity, and inclusion in the workplace. Those seeking to build or advance their careers in a prestigious hospitality setting are encouraged to explore opportunities at The Mission Inn Hotel & Spa and join a team dedicated to excellence and employee success.