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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.00 - $32.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee assistance program
Professional Development
Tuition waiver
Job Description
San Jose State University (SJSU) is a renowned public university located in San Jose, California, committed to providing excellent educational opportunities and support services to its diverse student community. SJSU is recognized for its vibrant campus life, inclusive environment, and comprehensive range of academic programs. The university prioritizes student success and wellness, offering numerous support services that cater to both academic and residential life needs. One of the key components of student support at SJSU is University Housing Services (UHS), which manages student housing, conference housing, and related programs aimed at enriching the campus living experience and facilitating a variety... Show More
Job Requirements
- Equivalent to a bachelor’s degree in a related field
- Two years of relevant experience or equivalent combination of education and experience
- Availability to work weekday after-hours, weekends, and on-call during peak summer months
- Ability to perform crisis intervention and emergency response
- Ability to maintain confidentiality and handle sensitive information
- Proficiency with word processing, spreadsheet, database software, and computerized accounting systems
- Strong customer service orientation
- Ability to analyze and solve organizational problems
- Flexibility to manage multiple tasks and interruptions
- Effective communication skills
- Ability to work independently and exercise judgment
Job Qualifications
- Equivalent to a bachelor’s degree in a related field
- Two years of relevant experience
- Experience in conference or event planning and/or hospitality management
- Experience supervising professional or student staff
- Experience coordinating administrative processes
- Experience in educational or residential settings
- Customer service experience
- Excellent written and verbal communication skills
- Ability to analyze data and make projections
- Knowledge of office systems and technology
- Ability to train others and provide work lead direction
- Strong interpersonal skills and professionalism
- Ability to respond to emergencies
- Ability to handle multiple priorities
- Ability to compose and format business correspondence
- Knowledge of policies and regulations related to student housing
Job Duties
- Provide leadership and oversight of the academic year and summer Conference Housing Program including guest housing and conference groups
- Negotiate contracts and schedules, use of guest rooms, meeting spaces, and other housing facilities for summer programs and academic year groups
- Collaborate with conference group representatives to identify event and guest needs, develop plans, and determine services
- Serve as contact person for inquiries, requests, and reservations regarding conference housing services
- Administer and set up conference modules in the database system including application, payments, and reservation systems
- Work with multiple UHS units to fulfill contract requirements
- Provide regular and after hours crisis intervention and respond to emergency situations
- Develop policies, procedures, and regulations for the Conference Housing program
- Manage daily check-in and checkout for overnight guests and SJSU Cares residents
- Maintain inventory of supplies and amenities and order replacements
- Audit and reconcile guest accounts and follow up on outstanding payments
- Lead marketing efforts including developing and implementing marketing initiatives and plans
- Pursue prospects to increase conference business and develop proposals and bids
- Prepare and maintain conference brochures and social media platforms
- Respond to building, room, and parking access needs
- Develop and implement survey tools to evaluate program effectiveness
- Collaborate with Facilities and maintain customer contacts for improved services
- Provide input to performance and operational issues
- Review and update staff training methods and manuals annually
- Train and provide work lead direction to staff
- Create and maintain partnerships with academic departments and external clients
- Maintain confidentiality and handle sensitive communications
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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