Conference & Event Manager

The Norfolk Sheraton located at 777 Waterside Drive in Norfolk, VA, is a distinguished hotel renowned for providing exceptional service and a vibrant atmosphere that welcomes guests from around the world. As part of the Atrium Hospitality group, this venue embodies the Atrium SPIRIT values of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. These core principles drive the hotel's commitment to creating memorable experiences, fostering collaboration among team members, and maintaining a culture where everyone thrives. At the Norfolk Sheraton, employees benefit from a supportive environment that promotes career growth, personal development, and community involvement. The hotel offers competitive full-time employment with a compensation range between $23.10 and $25.75 per hour, influenced by experience, skills, qualifications, and the role's specific location. Atrium Hospitality believes in investing in its employees through comprehensive health coverage, 401(k) plans with company match, tuition reimbursement, and exclusive discounts on a variety of services and products.

This role is an exciting opportunity to join the event services team as an Event Services Coordinator, where you will play a critical role in delivering flawless event experiences that exceed client expectations. As an integral part of the team, you will collaborate directly with clients to design and execute unforgettable events that meet the specific needs of each group. Your responsibilities will include managing banquet event orders (BEOs), overseeing room blocks, processing payments accurately, and leading site tours and pre- and post-event meetings. With a proactive approach, you will drive revenue by identifying upselling opportunities and maintaining clear communication with clients to ensure seamless event execution. Working closely with the Sales and Marketing team, you will support sales activities and revenue monitoring, contributing to the hotel's overall growth and success. This position requires someone with exceptional organizational skills, strong technology proficiency using CRM systems and event diagramming tools, and flexible availability to accommodate the dynamic nature of events. The Norfolk Sheraton fosters a leadership style characterized by accountability, agility, transparent communication, and a genuine commitment to developing talent while embodying the Atrium SPIRIT values. For those passionate about hospitality and delivering extraordinary guest experiences, this role offers rewarding challenges and the chance to develop professionally within a globally recognized hospitality brand.