
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Fontainebleau Miami Beach is an iconic oceanfront resort located on the prestigious Millionaire's Row in Miami Beach. Known for its stunning blend of Golden Era glamour and modern luxury, this historic hotel was originally designed by the legendary architect Morris Lapidus and opened its doors in 1954. Fontainebleau has established itself as one of the most architecturally significant and culturally vibrant hotels in Miami, attracting guests from around the world who seek a unique combination of striking design, contemporary art, music, fashion, and technology. The resort maintains its legacy as a dynamic stage where guests can freely enjoy an array of experiences, from shopping and dining to relaxing at the spa or engaging in exclusive social events.
The role of Owner Services Concierge at Fontainebleau Miami Beach centers around ensuring personalized and attentive service tailored specifically to the owners and their guests. This position involves coordinating owner reservations, managing special requests, and providing concierge services that enhance the overall experience for those who have a vested interest in the property. Beyond guest interactions, the role also includes administrative support related to condo operations, ensuring smooth communication between owners, guests, and various hotel departments. This multifaceted position reflects the resort’s commitment to excellence, where every detail contributes to creating an unforgettable atmosphere for all visitors. The ideal candidate will be well-organized, possess excellent communication skills, and demonstrate a strong problem-solving mindset. Prior experience in concierge or front desk operations is preferred but not mandatory, allowing room for motivated individuals to grow and excel within a prestigious hospitality environment. Fontainebleau’s employment offering is designed to attract professionals passionate about luxury hospitality and eager to uphold the standards of a world-renowned property.
The role of Owner Services Concierge at Fontainebleau Miami Beach centers around ensuring personalized and attentive service tailored specifically to the owners and their guests. This position involves coordinating owner reservations, managing special requests, and providing concierge services that enhance the overall experience for those who have a vested interest in the property. Beyond guest interactions, the role also includes administrative support related to condo operations, ensuring smooth communication between owners, guests, and various hotel departments. This multifaceted position reflects the resort’s commitment to excellence, where every detail contributes to creating an unforgettable atmosphere for all visitors. The ideal candidate will be well-organized, possess excellent communication skills, and demonstrate a strong problem-solving mindset. Prior experience in concierge or front desk operations is preferred but not mandatory, allowing room for motivated individuals to grow and excel within a prestigious hospitality environment. Fontainebleau’s employment offering is designed to attract professionals passionate about luxury hospitality and eager to uphold the standards of a world-renowned property.
Job Requirements
- High school education or equivalent
- Ability to communicate effectively
- Strong organizational skills
- Problem solving capability
- Experience with concierge or front desk preferred but not required
Job Qualifications
- Well organized
- Demonstrated strong problem solving skills
- Ability to communicate effectively and establish and maintain effective working relationships with staff
- Concierge or front desk experienced preferred but not required
- High school education or equivalent
- College degree preferred
Job Duties
- Handle bookings of owner reservations and confirmations
- Handling of owner arrivals, departures, complaints, traces and requests
- Organize and maintain the departmental filing system and office equipment
- Provide concierge services to owners and their guests
- Perform other related duties assigned
- Correspond and communicate in a professional manner with owners and other departments
- Monitor the Owners lounge to insure it is kept according to service standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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