Concourse Experience Manager

Stars and Strikes Family Entertainment Center, located in Augusta, GA, is a dynamic and vibrant entertainment destination renowned for delivering exceptional family-friendly experiences. As a family-owned business that values its employees as part of the family, Stars and Strikes has cultivated a welcoming and energetic environment where teamwork and superior guest service are at the forefront. The company is expanding throughout the Southeast, and this growth presents numerous opportunities for career advancement within a fun and supportive workplace. Stars and Strikes emphasizes core values such as respect at all times, listening to others, exceptional guest service, sharing in success, dedication to fun, cleanliness focus, and community giving. These guiding principles foster a positive culture that supports both employees and guests alike.

The role of Concourse Experience Manager at Stars and Strikes is a full-time position based in Augusta, GA. This key managerial role is designed for an energetic and driven individual with a strong work ethic and an outgoing, professional demeanor. The Concourse Experience Manager is responsible for overseeing the entire concourse area, which includes managing operations related to bowling, bar service, and general floor management. This position is critical in creating memorable guest experiences by maintaining a high-energy, fun atmosphere that encourages customer satisfaction and loyalty. It requires leading and training a diverse team of employees to perform at their best across various positions.

In addition to operational leadership, the Concourse Experience Manager is also tasked with meeting and exceeding sales goals, resolving issues that impact the guest experience promptly, and ensuring overall cleanliness and compliance throughout the center. This role demands a person who can navigate a high-volume, fast-paced environment with ease while inspiring and motivating their team. Candidates with 1-2 years of management experience in hospitality or food and beverage settings are preferred. Flexibility to work weekends and holidays is essential.

Stars and Strikes takes pride in providing ongoing training and supporting the career development of its team members. Employees are encouraged to have fun while working and have opportunities to give back to the community, making this position both rewarding and fulfilling beyond the typical managerial duties. The company offers competitive benefits including health insurance, 401(k) plans, bonuses, paid time off, and complimentary access to amenities such as bowling, laser tag, and gameplay.

Joining Stars and Strikes as a Concourse Experience Manager means becoming part of an engaging and expanding entertainment center where leadership, hospitality, and fun come together. This role is perfect for someone passionate about guest service and hospitality operations, eager to lead a motivated team, and ready to contribute to the continued success and growth of a beloved community entertainment destination.