Concierge/Receptionist

Sunrise Senior Living is an established leader in the senior living industry, dedicated to providing exceptional living environments where older adults can thrive. With a strong emphasis on compassionate care and quality service, Sunrise has earned a reputation as a caring community that prioritizes the well-being and happiness of its residents. At Sunrise of Cascade, one of our proudly certified Great Place to Work communities, we offer a warm and welcoming atmosphere where every team member plays a vital role in enhancing the lives of seniors. With benefits spanning medical, dental, vision, life, and disability insurance to retirement savings plans and tuition reimbursement, Sunrise supports its employees both professionally and personally.

The Concierge position at Sunrise of Cascade is a vital frontline role aimed at creating positive first impressions and providing exceptional customer service to residents, families, visitors, and potential candidates. As the initial point of contact, the Concierge plays a key role in fostering relationships, supporting the Director of Sales and Executive Director, and ensuring smooth and efficient communication across the community. This role is ideal for individuals who are passionate about serving others, possess strong organizational and communication skills, and who want to make a meaningful difference in the lives of seniors and their families.

The Concierge’s responsibilities are diverse, ranging from greeting guests warmly and managing community safety protocols to handling administrative duties and supporting marketing initiatives. They oversee the community entry area, answer incoming calls promptly, take and relay messages accurately, assist with recruitment processes by welcoming job candidates, and help maintain a pleasant and organized environment in the Bistro area. This role also supports sales efforts by assisting with inquiries and maintaining marketing materials.

Safety and risk management are essential components of the Concierge’s duties. They help ensure compliance with occupational health and safety regulations, maintain emergency procedures and rosters, and participate actively in community safety initiatives such as the Safe Leaving Program. Administrative tasks, including managing meal tickets, mail distribution, resident data, and office supplies, are also integral parts of the role.

An ideal candidate will have a high school diploma or GED, proven customer service experience, excellent computer skills including Microsoft Office proficiency, and the ability to quickly learn new software applications. They will exhibit strong multitasking abilities, good judgment, problem-solving skills, and a collaborative mindset aligned with Sunrise’s core values and principles of service.

Overall, the Concierge role at Sunrise Senior Living offers a unique opportunity to be part of a dedicated community where every action contributes to creating a supportive, respectful, and happy environment for seniors. Join Sunrise to embark on a rewarding career path that offers not only competitive compensation and comprehensive benefits but also the chance to positively impact lives every day.