Concierge/Receptionist

Homestead Hills is a distinguished luxury senior living community committed to providing exceptional care and an enriching lifestyle for its residents. Known for its warm, welcoming atmosphere and its philosophy of "People First, Always," Homestead Hills has earned the prestigious Great Place to Work® recognition. This accolade is a testament to their dedicated team and the supportive, respectful environment they cultivate. The community goes beyond providing senior living accommodations; it fosters a vibrant, inclusive culture where residents enjoy meaningful interactions, social engagement, and comprehensive support. Homestead Hills prides itself on balancing comfort, accessibility, and active living to ensure residents experience every day with dignity and joy.

The Concierge position at Homestead Hills holds a vital role within this esteemed community, often referred to as the "Director of First Impressions." As the initial point of contact for prospects, guests, and family members, the Concierge is entrusted with creating a positive and welcoming experience from the very first interaction. This role is integral to supporting the sales team by managing incoming sales calls, conducting tours, and facilitating walk-in inquiries. The Concierge tour guides potential residents and their families through the community's amenities and programs, highlighting the benefits of senior living at Homestead Hills. In addition to sales support, the Concierge provides critical administrative assistance across all departments, manages communication devices, maintains building security, and handles mail and newspaper deliveries. This multifaceted position requires a blend of excellent interpersonal communication skills, technical proficiency, and a compassionate approach to service. The role demands professionalism in maintaining HIPAA standards and confidentiality related to resident healthcare information.

Team members at Homestead Hills are expected to display a diverse set of competencies including technical skills, initiative, flexibility, teamwork, and a strong ethical foundation anchored in the company’s core guiding principles. The position is dynamic and requires flexibility to adapt to changing circumstances and the ability to navigate complex situations with professionalism. The Concierge works closely with residents, family members, and the wider community, requiring patience, empathy, and a genuine desire to serve others. Physical demands include the ability to perform tasks that involve standing, walking, lifting up to 25 pounds, and extended computer use, highlighting the active nature of this role. While no regular travel is expected, occasional trips may be necessary for training and company events. The successful candidate will have a background in concierge or administrative support, proficiency in telephone operations, and a commitment to embodying Homestead Hills’ mission in everyday interactions.