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Concierge/Reception - Guest Services - Sharp Mesa Vista Hospital - Variable Shift - Per Diem
Job Overview
Compensation
Hourly
Range $27.50 - $30.40
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Union membership benefits
Career development opportunities
Job Description
Sharp HealthCare is a respected and well-established healthcare system renowned for its commitment to providing high-quality medical services and exceptional patient care. With multiple facilities and a diverse workforce, Sharp HealthCare is dedicated to improving the health and well-being of the communities it serves. The organization emphasizes inclusivity, innovation, and collaboration among its staff to maintain high standards of service and patient satisfaction. As part of its team, employees have the opportunity to contribute to meaningful healthcare outcomes and grow professionally in a supportive environment.
This job opening is for a dynamic Customer Service Representative position at Sharp HealthCa... Show More
This job opening is for a dynamic Customer Service Representative position at Sharp HealthCa... Show More
Job Requirements
- 1 year of experience in a customer service position
- Preferred high school diploma or equivalent
- Availability to work variable shifts including every other weekend
- Ability to communicate clearly and manage phone calls professionally
- Willingness to join the union within 31 days of hire if hired
- Commitment to providing excellent customer service
- Capability to supervise and train volunteers
- Proficiency in using hospital databases and communication equipment
Job Qualifications
- 1 year experience in a customer service position, preferably in an acute health care setting
- High school diploma or equivalent preferred
- Excellent verbal communication skills
- Good written communication skills
- Ability to develop working knowledge of computers
- Knowledge of communication equipment and its functions
Job Duties
- Access hospital database to provide pertinent information to guests
- Communicate clearly and professionally with patients, visitors, physicians, and staff
- Answer and triage incoming calls promptly and courteously
- Engage with hospital guests to provide directions and assistance
- Maintain a positive and controlled lobby environment
- Coordinate appointments and assist with related inquiries
- Manage patient belongings and coordinate with units
- Provide training and supervision to front desk volunteers
- Resolve customer satisfaction issues and report appropriately
- Collaborate with coworkers to improve department performance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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