Concierge/Reception - Guest Services - Sharp Mesa Vista Hospital - Variable Shift - Per Diem

Sharp HealthCare is a respected and well-established healthcare system renowned for its commitment to providing high-quality medical services and exceptional patient care. With multiple facilities and a diverse workforce, Sharp HealthCare is dedicated to improving the health and well-being of the communities it serves. The organization emphasizes inclusivity, innovation, and collaboration among its staff to maintain high standards of service and patient satisfaction. As part of its team, employees have the opportunity to contribute to meaningful healthcare outcomes and grow professionally in a supportive environment.

This job opening is for a dynamic Customer Service Representative position at Sharp HealthCare. This role is pivotal in delivering exceptional customer service and information assistance to both internal and external customers. The incumbent will be responsible for supporting guests, patients, visitors, physicians, and staff by providing accurate information and guidance related to hospital services, departments, and appointments. The position requires supervising and training front desk volunteers, ensuring an organized and welcoming lobby environment. The role offers variable shift times with a typical 10-hour shift from 10:00 am to 8:30 pm and requires working every other weekend. The hourly pay ranges from $27.50 to $33.53, reflecting the importance of this service-oriented role within the healthcare setting. The position is part of a collective bargaining agreement with SEIU-UHW, obligating employees to join the union within 31 days of hire.

The Customer Service Representative will engage actively with hospital guests, assisting with directions and check-in processes for various hospital services. Efficiency in handling phone communication, including triaging calls and forwarding them appropriately, is critical. The role also involves coordination of meeting appointments, providing necessary forms, managing patient belongings, and maintaining records within the hospital database. A key component of the position is upholding the values and mission of Sharp HealthCare by creating a positive and helpful environment in the hospital lobby, resolving customer satisfaction issues, and fostering teamwork among staff and volunteers. Effective communication skills, problem-solving abilities, and a caring attitude are essential to succeed in this role. This opportunity is ideal for candidates with customer service experience, preferably in healthcare, who are looking for a meaningful role supporting patient-centered care and hospital operations.