Concierge/Reception - Guest Services - Mary Birch Hospital - Variable Shift - Per Diem

Sharp HealthCare is a leading healthcare system dedicated to providing exceptional medical services and patient care across various facilities, including hospitals, specialty centers, and outpatient clinics. Known for its commitment to innovation and community health, Sharp HealthCare excels in delivering comprehensive healthcare solutions that encompass preventative, diagnostic, therapeutic, and surgical services. The organization fosters a collaborative and supportive work environment, encouraging employees to engage in professional growth and contribute meaningfully to the health and well-being of the communities it serves. With a focus on patient-centered care and continuous improvement, Sharp HealthCare remains a trusted name in the healthcare industry, accredited for its high standards and compassionate approach.

This role centers on delivering exemplary customer service at the front desk within Sharp HealthCare facilities, primarily Sharp Mary Birch and Sharp Metropolitan Medical Campus. The position is designed to provide personalized service to both internal and external customers, ensuring a seamless and welcoming experience that aligns with the Sharp Experience values. The candidate will be responsible for offering information, guidance, and assistance to visitors and patients, enhancing their navigation through hospital services and facilitating access as needed. This role primarily involves communication, problem-solving, multitasking, and environmental management with an emphasis on creating an orderly and hospitable lobby area.

The role requires consistent interaction with patients, visitors, volunteers, and hospital staff, making excellent interpersonal skills and the ability to manage multiple demands crucial. Responsibilities include assisting in admissions, escorting patients, managing lost and found, and maintaining accurate records of front desk activities. This position is part of a unionized workforce and requires membership within 31 days of hire. Work hours are variable with 8-hour shifts, and the hourly pay range is between $27.50 and $33.53, reflecting the expertise and service quality expected. Weekend work may be necessary on an as-needed basis, and while on-call duties are not required, flexibility regarding shift times and tasks is important.

The ideal candidate will bring a strong customer service background and the capacity to handle diverse situations, including language barriers and complex inquiries. Bilingual skills in English and Spanish are preferred to better serve a varied patient population. This role supports a cooperative team environment where employee input and proactive problem-solving contribute to continuous service improvements. Overall, this is a dynamic and vital position for ensuring the positive first and ongoing impressions Sharp HealthCare extends to every individual who enters its doors.