Concierge/Housekeeper - 11pm - 7am

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $19.25

Work Schedule

Night Shifts

Benefits

PTO

Holiday pay

Daily Pay

Health Insurance

Dental Insurance

401k with employer match

Life insurance

short-term disability

long-term disability

Referral bonuses

Tuition Reimbursement

Employee assistance program

Job Description

The Residence at Bethel Park is a senior living community dedicated to enriching the lives of its residents through compassionate care and unwavering support. The community fosters a family-like atmosphere where every team member plays a crucial role in creating exceptional living experiences. As an employer, The Residence at Bethel Park emphasizes empathy, respect, and excellence, making it an ideal workplace for individuals who are passionate about making a meaningful difference in the lives of seniors. The company offers full-time employment opportunities with a competitive benefits package designed to promote work-life balance, financial security, and ongoing personal and professional development. Benefits include paid time off, holiday pay, daily pay options, health and dental insurance, 401(k) matching, life insurance, disability coverage, referral bonuses, tuition reimbursement, and an employee assistance program that supports staff through personal challenges.

We are currently seeking a full-time Concierge Specialist to work the night shift from 11:00 pm to 7:00 am. This role combines clerical support with concierge and housekeeping duties as needed, providing vital services to residents, their families, and guests. The Concierge Specialist will be responsible for managing incoming communications, maintaining organized records, greeting visitors, assisting with scheduling and coordination of resident services, and supporting the Wellness Director with medical appointments. This position requires excellent customer service skills, attention to detail, and the ability to multitask effectively while maintaining a professional and welcoming environment. The ideal candidate will have experience in office procedures and hospitality, strong communication skills, and the physical ability to perform duties that include standing, lifting, and walking. Our team values the importance of confidentiality, safety, and maintaining a clean, orderly workspace. Joining The Residence at Bethel Park means contributing to a supportive community that values your contributions and offers ample opportunities for growth and fulfillment. This is an excellent opportunity for individuals seeking a rewarding career in senior living with a reputable and compassionate employer.

Job Requirements

High school diploma or GED
At least one year of office or hospitality experience preferred
Ability to communicate effectively by speaking, seeing, and hearing sufficient to serve residents
Ability to read, write, and speak English
Ability to perform physical tasks including bending, standing, lifting up to 40 pounds, stooping, sitting, walking, and stretching
Free of communicable disease
Completion of drug testing and criminal record background check upon hire and as requested
Professional appearance and personal hygiene
Adhere to and carry out all company policies and procedures
Maintain confidentiality of resident and company information.

Job Qualifications

High school diploma or GED at a minimum
Experience in general office procedures, computers
Windows, Word, Excel, Office, Outlook, Internet-based programs, emailing, scanning, and general office equipment
One year of office or hospitality experience preferred
Good grammatical and writing skills, proficient with email process and etiquette
Ability to read, write, and speak English
Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents
Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene
Completion of drug testing and criminal record background check upon hire and upon request of supervisor
Adherence to and carrying out all policies and procedures
Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.

Job Duties

Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary
Receive visitors, having them sign registers, and routing them as appropriate
Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
Assist the Wellness Director as needed with resident's doctors' appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time
Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs
Receive and distribute mail as needed
Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked
Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor
Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping
Assist with recruitment activities by placing ads, screening applicants, checking references, scheduling physicals, and scheduling interview appointments, as requested by supervisor
Maintain inventories of supplies
Assist in ordering supplies approved by the supervisor
Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety
Perform other related duties as assigned by supervisor
Support and participate in the resident centered activity programs
Participate in projects or committees as assigned
Attend all associate meetings including in-service education and associate functions, as requested by supervisor
Assist in a variety of tasks involving residents as assigned.