Concierge/Guest Activity

Norfolk, VA, USA|

Job Overview

Employment Type

Temporary

Part-time

Compensation

Hourly

Range $14.00 - $18.25

Job Description

The Newport News Marriott is a distinguished full-service hotel that exemplifies upscale hospitality and exceptional guest experiences in a vibrant and welcoming environment. As part of the Marriott International family, the Newport News Marriott prides itself on delivering luxury, comfort, and attentive service to business travelers and leisure guests alike. Its prime location and world-class amenities make it a sought-after destination in the region. The hotel is dedicated to maintaining high standards consistent with the Marriott brand, fostering an inclusive and supportive workplace where employees can thrive and grow their careers.

We are currently seeking a hospitable and professional... Show More

Job Requirements

Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job
high school diploma or GED
ability to communicate clearly and politely with guests
flexibility to work evening shifts
experience in customer service or hospitality preferred
ability to handle multiple tasks efficiently
good problem-solving skills

Job Qualifications

High school graduate or general education degree (GED)
formal training in the hospitality industry preferred
previous training in guest relations
good understanding of the English language with the ability to articulate effectively and possess strong written skill sets
ability to sell hotel outlets suggestively
certification in CPR preferred
knowledgeable of surrounding area

Job Duties

Greet, register, and assign rooms to guests of hotels
contact housekeeping or maintenance staff when guests report problems
issue room keys and escort instructions to bellhops
record guest comments or complaints, referring customers to managers as necessary
transmit and receive messages, using telephones or telephone switchboards
advise housekeeping staff when rooms have been vacated and are ready for cleaning
answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
arrange tours, taxis, or restaurant reservations for customers

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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