Concierge/Front Desk Receptionist

Chattanooga, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $12.25 - $15.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee recognition programs

Employee assistance program

flexible scheduling

Job Description

Legacy Senior Living is a distinguished senior living community dedicated to providing exceptional care and hospitality to its residents, their families, and visitors. Rooted in values of honor, faith, and integrity, Legacy Senior Living creates a warm and nurturing environment where every individual is treated with respect and kindness. Positioned as a leader in compassionate senior care, Legacy focuses not only on the physical needs of its residents but also on fostering a charismatic and welcoming atmosphere that feels like home to everyone who walks through its doors.

This part-time or PRN Concierge and Front Desk Receptionist role is a vital position within the Legacy Senior Living community. The individual in this role serves as the first point of contact, embodying the spirit and mission of the community through exceptional hospitality, professionalism, and a genuine desire to help others. Welcoming guests with warmth and grace, the concierge is more than just a receptionist — they are the heartbeat of the community's hospitality experience. They ensure every visitor feels valued, comfortable, and cared for, creating a positive and memorable first impression.

In this capacity, you will manage front desk responsibilities including greeting visitors promptly, answering calls courteously, offering refreshments, and maintaining the reception area to the highest standard. Your role enhances the safety and efficiency of the community by managing incoming mail, packages, visitor sign-ins, and assisting with scheduling and administrative tasks. You are also an essential liaison who supports residents, families, and staff by providing information, directions, and addressing inquiries with empathy and professionalism.

Legacy Senior Living provides a supportive and faith-based working environment where your dedication to hospitality contributes directly to the well-being and happiness of the residents. The culture encourages a friendly, upbeat, and collaborative spirit, making this role ideal for individuals who thrive in customer-facing roles and who can perform well under pressure while maintaining a pleasant and composed demeanor.

This role requires strong communication skills, multitasking ability, and proficiency in basic computer software such as Microsoft Office and scheduling tools. Previous experience in customer service, administration, or hospitality is preferred but not mandatory. Legacy Senior Living emphasizes the importance of dependability, punctuality, and a genuine heart for serving seniors and their families. The position also requires passing background checks and adhering to company and state regulations to ensure a safe and secure environment.

By becoming a part of Legacy Senior Living, you are not just taking a job; you are joining a community committed to making every greeting a lasting moment of kindness, care, and respect. Hospitality here is truly an act of love and service that impacts lives on a daily basis. If you’re passionate about creating welcome experiences and enjoy being an integral part of a nurturing, people-first organization, this concierge position offers a meaningful opportunity to grow your career and be part of a legacy that values you as much as those you serve.

Job Requirements

High school diploma or equivalent
some administrative or hospitality experience preferred
proficient in basic computer applications including Microsoft Office email and scheduling tools
must pass background checks and meet all applicable company and state requirements

Job Qualifications

High school diploma or equivalent
some administrative or hospitality experience preferred
skilled in customer service organization and multitasking
excellent in verbal and written communication with a pleasant phone manner
proficient in basic computer applications including Microsoft Office email and scheduling tools
cheerful professional communicator with a heart for serving others
dependable punctual and composed under pressure

Job Duties

Greet all visitors promptly with a warm friendly and professional demeanor
answer incoming calls courteously following proper telephone etiquette and routing messages accurately
offer refreshments and assist visitors to make them feel comfortable and welcome
ensure the lobby and reception area are clean organized and inviting at all times
create a calm positive first impression for residents families and team members
handle multiple tasks in a fast-paced environment while maintaining professionalism and poise
manage and distribute incoming mail and deliveries
receive log and distribute packages promptly and accurately
maintain accurate records of visitor sign-ins and ensure compliance with community safety policies
assist with scheduling appointments and reservations as requested
support office organization by maintaining files forms and documents as needed
monitor and maintain office and break room supply inventory reorder items as necessary
provide administrative assistance to leadership and department heads as assigned
coordinate with team members to ensure smooth communication and service between departments
assist residents and family members by providing information directions or assistance as needed
handle inquiries and concerns with professionalism and empathy directing issues to the appropriate person when necessary
represent the community at all times with positivity confidentiality and grace