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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $28.00
Work Schedule
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
long-term disability
401k Retirement Plan
Paid Time Off
Paid sick leave
Paid holidays
Volunteer time off
Sabbatical
Profit sharing
Employee assistance program
Tuition Reimbursement
Job Description
Holland Residential is a reputable property management company known for its dedication to providing exceptional living experiences across its communities. Among its distinguished properties is the lease-up community known as West, located in the vibrant city of San Diego, California. Holland Residential prides itself on fostering welcoming, well-maintained environments where residents feel valued and supported. The company emphasizes professionalism, community engagement, and a strong commitment to customer service, positioning itself as a leader in the property management sector.
The Concierge role at Holland Residential within the West community is an essential position designed to enhance the resident experience an... Show More
The Concierge role at Holland Residential within the West community is an essential position designed to enhance the resident experience an... Show More
Job Requirements
- High school diploma or equivalent
- One to two years of customer service or hospitality experience
- Minimum of one year sales experience preferred
- Ability to work any of the seven days of the week 52 weeks of the year
- Availability to work scheduled hours plus any additional hours necessary
- Ability to serve on-call as scheduled or necessary
- Ability to lift or move up to 40 pounds
- Ability to use basic office equipment including computer telephone facsimile and photocopier
- Ability to drive a vehicle safely as required
- Ability to wear appropriate maintenance uniform
- Hearing and visual ability to observe and detect signs of emergency situations
- Fluency in English verbally and non-verbally
Job Qualifications
- High school diploma or equivalent
- One to two years customer service or hospitality experience
- Minimum of one year sales experience preferred
- Excellent communications and organizational abilities
- Intermediate to advanced computer literacy including ms office and internet
- Basic office organizational skills including filing supplies inventory and ordering mailing shipping office equipment upkeep contract maintenance
- Ability to develop positive rapport and deal well with people
- Strong diplomacy skills
- Good verbal and written communication skills
- Independent decision making ability
- Ability to perform basic to intermediate mathematical functions accurately
- Initiative and resourcefulness
- Strong customer service orientation
Job Duties
- Meets and greets all visitors to and residents of the property providing customer support and information about the community both in-person and via telephone
- Provides miscellaneous services and information to residents at their request as well as signs for and distributes deliveries
- Acts as a liaison for residents and management ensuring excellent communication and maintaining documentation of all interactions and follow-up regarding resident issues
- Maintains accurate knowledge of all information regarding the community including pricing availability unit floor plans and amenities as well as the condition of all vacant units models and common areas
- Maintains a working knowledge of all marketing efforts and assists management staff with developing promotions and advertisements
- Regularly inspects the community grounds common areas models vacant units and office areas offering recommendations to the managers regarding compliance and needed improvements
- Adhere to the companys safety programs policies and procedures
- Participate in company training classes as required
- Handle all resident issues in a timely manner providing proper documentation and informing property manager as needed
- Assists in developing and participates in various leasing programs to ensure their success
- Be well versed with current market studies stay apprised of new communities specials and promotions in the area
- Develop and implement resident retention programs and activities
- Assists property manager in the execution and delivery of lease renewal notices prepare renewal paperwork as guided by property manager instruction
- Understands and applies principles of fair housing
- Responsible for understanding landlord-tenant laws
- Follows guidelines of community operating budget
- Becomes active in the local business community and develops a rapport with the residential community assists in creating the community newsletter
- Organizes attends and monitors various community recreational and social activities
- Maintains a positive relationship with all administrative and maintenance staff to ensure excellent inside customer service teamwork and accountability
- Maintains confidentiality of sensitive documents and information regarding both residents personal information and confidential information regarding holland partner group
- Represents the community and holland residential in a professional manner at all times
- Perform all other duties as directed by the property manager and assist the overall team effort in any way possible
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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