Concierge - Weekends

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $15.00

Work Schedule

Weekend Shifts

Benefits

PTO

Holiday pay

Daily Pay

Health Insurance

Dental Insurance

401k with employer match

Life insurance

Short and Long-Term Disability

Referral bonuses

Tuition Reimbursement

Employee assistance program

Job Description

Inspirations of Mount Washington is a senior living community dedicated to enriching the lives of its residents through compassionate care and unwavering support. As part of Grace Management, Inc., the community is committed to fostering a warm, family-like environment where each resident feels valued and cared for. Inspirations of Mount Washington emphasizes a collaborative and respectful workplace culture that encourages personal and professional growth for its employees. With a focus on providing exceptional living experiences, the community offers a comprehensive range of services that cater to the unique needs of seniors, promoting dignity, independence, and well-being.

The available position is for a part-time Concierge Specialist working approximately 20 hours per week on weekend shifts with a pay rate of $15.00 per hour. This role is essential in maintaining daily communication and organizational tasks that support residents, families, and staff. The Concierge serves as the initial point of contact within the community, handling telephone calls, greeting visitors, assisting residents with requests, and coordinating services to ensure seamless operations. In addition to clerical responsibilities, the Concierge contributes to creating a welcoming and professional atmosphere in the lobby and reception areas, further enhancing the resident and guest experience.

This position offers the opportunity to develop customer service and administrative skills in a meaningful setting, contributing directly to the quality of life for older adults. Full-time employees are eligible for an extensive benefits package that includes paid time off, holiday pay, health and dental insurance, a 401K plan with employer match, life insurance, disability coverage, tuition reimbursement, and an employee assistance program. While this role is part-time, the position presents a chance to become part of a supportive community that values empathy, professionalism, and teamwork.

Job Requirements

High school diploma or GED
Experience in office procedures and computer applications
Ability to communicate by speaking, seeing, and hearing sufficient to serve residents
Professional and neat appearance and presentation
One year of office or hospitality experience preferred
Good grammatical and writing skills
Proficient with email process and etiquette
Ability to read, write, and speak English
Must have excellent customer service and interpersonal skills
Be free of communicable disease
Completion of drug testing and criminal record background check upon hire and upon request of supervisor
Physical ability to bend, stand, lift, stoop, sit, walk, stretch, and lift/carry up to 40 pounds
Adhere to all policies and procedures
Maintain confidentiality of verbal and written information pertaining to residents, facility, and personnel

Job Qualifications

High School Diploma or GED at a minimum
Experience in general office procedures, computers
Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment
One year of office or hospitality experience preferred
Good grammatical and writing skills, proficient with email process and etiquette
Ability to read, write, and speak English
Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents
Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene

Job Duties

Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary
Receive visitors, having them sign registers, and routing them as appropriate
Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
Assist the Wellness Director as needed with resident's doctors' appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time
Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs
Receive and distribute mail as needed
Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked
Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointments, and calling vendors, as requested by supervisor
Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping
Assist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor
Maintain inventories of supplies
Assist in ordering supplies approved by the supervisor
Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety
Performs other related duties as assigned by supervisor