Concierge - Weekends

Wichita, KS, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $14.00

Work Schedule

Weekend Shifts

Fixed Shifts

Benefits

PTO (Paid Time Off)

Holiday pay

Daily Pay

Health Insurance

Dental Insurance

401k with employer match

Life insurance

short-term disability

long-term disability

Referral bonuses

Tuition Reimbursement

Employee assistance program

Job Description

Sedgwick Plaza is a dedicated senior living community focused on enriching the lives of its residents through compassionate care and unwavering support. As part of a larger network managed by Grace Management, Inc., Sedgwick Plaza specializes in creating a warm, family-like atmosphere where residents feel valued, supported, and comfortable. The community takes great pride in fostering a positive environment that encourages social engagement, independence, and overall well-being. Employees at Sedgwick Plaza play an essential role in upholding these values and delivering exceptional service that supports the health and happiness of every resident. The company is an equal opportunity employer and emphasizes professional growth and development within its team members, offering numerous benefits to encourage a balanced and rewarding career in senior living care.

The role of Concierge Specialist at Sedgwick Plaza is a vital position contributing to the smooth operations and excellent resident experience within the community. This part-time position offers $14.00 per hour and requires availability every weekend from 3:00 pm to 11:00 pm. The Concierge Specialist is responsible for providing clerical support and serving as a front-line representative for residents and visitors. Duties include managing communications, organizing records, greeting guests, and assisting residents with various needs such as coordinating appointments and providing information about community activities. The role also supports administrative functions like scheduling, filing, and managing supplies. Candidates must demonstrate strong communication and problem-solving skills to effectively handle residents' requests and facilitate a welcoming and organized environment.

The Concierge Specialist supports other team members and helps maintain the professional appearance of the community's common areas. This role involves a blend of interpersonal interaction and office tasks within a vibrant senior living community setting. Sedgwick Plaza values staff members who bring empathy, dedication, and a commitment to enhancing the daily lives of elderly residents through exceptional service and teamwork. Benefits for full-time employees include paid time off, holiday pay, daily pay options, health and dental insurance, a 401K plan with employer match, life insurance, disability coverage, referral bonuses, tuition reimbursement, and access to an employee assistance program. Sedgwick Plaza's working environment promotes safety, respect, and continuous support of both residents and employees, underscoring its reputation as a caring community that truly makes a difference.

Job Requirements

High school diploma or GED at a minimum
Experience in general office procedures, computers
Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment
Ability to communicate by speaking, seeing, and hearing sufficient to serve the residents
Professional and neat appearance and presentation
One year of office or hospitality experience preferred
Good grammatical and writing skills
Proficient with email process and etiquette
Ability to read, write, and speak English
Must have excellent customer service and interpersonal skills
Be free of communicable disease
Completion of drug testing and criminal record background check upon hire and upon request of supervisor
Ability to bend, stand, lift, stoop, sit, walk, stretch, and lift/carry up to 40 pounds
Adhere to and carry out all policies and procedures
Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel

Job Qualifications

High school diploma or GED at a minimum
Experience in general office procedures, computers
Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment
One year of office or hospitality experience preferred
Good grammatical and writing skills
Proficient with email process and etiquette
Ability to read, write, and speak English
Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents
Professional and neat appearance and presentation
Adherence to the dress code and good personal hygiene

Job Duties

Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary
Receive visitors, having them sign registers, and routing them as appropriate
Provide information and assistance to residents coming and going, activities, and signing out when they leave the community
Assist the Wellness Director as needed with resident's doctors' appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time
Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs
Receive and distribute mail as needed
Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked
Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointments, and calling vendors, as requested by supervisor
Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping
Assist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor
Maintain inventories of supplies
Assist in ordering supplies approved by the supervisor
Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety
Perform other related duties as assigned by supervisor