Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
Senior Solutions Management Group is a reputable company specializing in senior living and community services, dedicated to enhancing the quality of life for residents through compassionate care and efficient service. As a leader in the senior living industry, the company prides itself on fostering a safe, warm, and welcoming environment for its residents, visitors, and staff alike. The company emphasizes professional integrity, attention to detail, and a commitment to continual improvement in all aspects of community management and resident support. With a strong presence in the sector, Senior Solutions Management Group is known for its innovative approaches to senior care and its focus on creating a supportive community atmosphere.
The position open at Senior Solutions Management Group is for a Resident Services Coordinator, a role integral to maintaining exceptional resident experiences and operational efficiency. This position focuses on enhancing resident services while ensuring timely and accurate information dissemination. The Resident Services Coordinator acts as a vital point of contact by greeting residents and visitors warmly, handling telephone inquiries with professionalism, and efficiently responding to routine questions as well as emergency situations. Reporting to the Business Office Manager or other assigned managers, this role demands strong organizational, communication, and customer service skills.
This full-time position requires the coordination of multiple clerical duties to support daily community operations. Key responsibilities include monitoring safety systems such as surveillance cameras, door alarms, and life safety systems to protect residents and property. The coordinator is responsible for maintaining essential logs such as visitor sign-in/out books, guest room reservations, and key issuance records to uphold community security and organization. Daily check-in procedures and maintenance requests also fall under this role, ensuring smooth operational flow and resident satisfaction.
Additionally, the Resident Services Coordinator serves as a liaison across departments, assisting with various administrative functions to enhance overall community service levels. Maintaining the lobby’s hospitality amenities, such as coffee, cookies, and fresh flowers, underscores the company’s commitment to a welcoming atmosphere. Adherence to company policies and ongoing training are vital aspects of this role, emphasizing professionalism and a positive demeanor towards residents, families, visitors, and co-workers.
The ideal candidate will possess a high school education or equivalent, with some clerical experience and basic computer skills recommended. Proficiency in English and strong interpersonal abilities are essential to effectively communicate and address the needs and concerns of community members. The role offers a competitive compensation package along with a comprehensive benefits plan designed to support employees’ wellbeing and job satisfaction, including health insurance, dental insurance, vision insurance, life insurance, 401(k) plans with matching contributions, paid time off, and flexible spending accounts.
This position is an excellent opportunity for individuals passionate about making a meaningful difference in the lives of seniors through attentive service and administrative support. Senior Solutions Management Group seeks candidates who demonstrate reliability, empathy, and a proactive approach to duties, ensuring a safe and pleasant living environment for all residents. Join a professional, supportive team and contribute to a vibrant senior community where your role directly impacts the comfort and safety of residents every day.
The position open at Senior Solutions Management Group is for a Resident Services Coordinator, a role integral to maintaining exceptional resident experiences and operational efficiency. This position focuses on enhancing resident services while ensuring timely and accurate information dissemination. The Resident Services Coordinator acts as a vital point of contact by greeting residents and visitors warmly, handling telephone inquiries with professionalism, and efficiently responding to routine questions as well as emergency situations. Reporting to the Business Office Manager or other assigned managers, this role demands strong organizational, communication, and customer service skills.
This full-time position requires the coordination of multiple clerical duties to support daily community operations. Key responsibilities include monitoring safety systems such as surveillance cameras, door alarms, and life safety systems to protect residents and property. The coordinator is responsible for maintaining essential logs such as visitor sign-in/out books, guest room reservations, and key issuance records to uphold community security and organization. Daily check-in procedures and maintenance requests also fall under this role, ensuring smooth operational flow and resident satisfaction.
Additionally, the Resident Services Coordinator serves as a liaison across departments, assisting with various administrative functions to enhance overall community service levels. Maintaining the lobby’s hospitality amenities, such as coffee, cookies, and fresh flowers, underscores the company’s commitment to a welcoming atmosphere. Adherence to company policies and ongoing training are vital aspects of this role, emphasizing professionalism and a positive demeanor towards residents, families, visitors, and co-workers.
The ideal candidate will possess a high school education or equivalent, with some clerical experience and basic computer skills recommended. Proficiency in English and strong interpersonal abilities are essential to effectively communicate and address the needs and concerns of community members. The role offers a competitive compensation package along with a comprehensive benefits plan designed to support employees’ wellbeing and job satisfaction, including health insurance, dental insurance, vision insurance, life insurance, 401(k) plans with matching contributions, paid time off, and flexible spending accounts.
This position is an excellent opportunity for individuals passionate about making a meaningful difference in the lives of seniors through attentive service and administrative support. Senior Solutions Management Group seeks candidates who demonstrate reliability, empathy, and a proactive approach to duties, ensuring a safe and pleasant living environment for all residents. Join a professional, supportive team and contribute to a vibrant senior community where your role directly impacts the comfort and safety of residents every day.
Job Requirements
- Must have high school education or equivalent
- one to three months related experience or training
- must be able to read, write, speak, and understand English
- must have experience in a clerical position
- recommended to have basic computer skills
Job Qualifications
- High school diploma or equivalent
- experience in a clerical position
- basic computer skills recommended
- ability to read, write, speak, and understand English
- strong interpersonal and communication skills
- ability to handle multiple tasks efficiently
- customer service orientation
- ability to work in a team environment
Job Duties
- Greet residents and provide general assistance to visitors, prospective residents, and families
- use proper telephone skills
- ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity
- ensure that incident reports, concern reports, and other appropriate communication have been completed
- maintain visitor sign in/out book, reservation book for guest rooms, and complete maintenance request work orders
- complete daily check-in procedure
- maintain emergency contact information
- receive packages, plants, prescription drugs, etc. and deliver/hold as requested
- maintain the sign in/out log for the issuance of community keys and gate passes
- inform supervisor of any resident issues or concerns
- maintain coffee and cookie service in the lobby/making cookies daily
- make sure the lobby has fresh flowers and is appropriately appointed
- assist other departments with administrative functions
- complete all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily
- attend all required training, in-service, and staff meetings
- strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
- maintain a positive and professional demeanor toward residents, visitors, families, and co-workers
- adhere to all policies and procedures of Senior Solutions Management Group
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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