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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
travel privileges
wellness programs
Job Description
W South Beach is a vibrant, luxury hotel located in the heart of Miami Beach, Florida. Known for its stylish design, unparalleled guest services, and prime location along the iconic Collins Avenue, the hotel offers an unforgettable experience combining the best of Miami's culture, nightlife, and beachfront. As part of the W Hotels brand under Marriott International, W South Beach exemplifies modern hospitality with a focus on trendy, upscale experiences that cater to sophisticated travelers seeking both leisure and dynamic urban adventures. The hotel provides a unique blend of luxury accommodations, avant-garde amenities, and exceptional service to ensure each guest's... Show More
Job Requirements
- High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area, or a degree from an accredited university
- Ability to stand, sit, or walk for an extended period of time or for an entire work shift
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
- Must be able to handle direct guest interaction
- Must maintain discretion and protect guest privacy
Job Qualifications
- High school diploma or GED, 2 years experience in guest services, front desk, or related professional area, or a degree from an accredited university
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Knowledge of local attractions and city events
- Ability to maintain discretion and protect guest privacy
- Proficiency in booking and reservation systems
- Positive, outgoing personality
- Ability to maintain a stylish and bold brand presence
Job Duties
- Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions
- Greet and assist guests in the lobby as needed, offering directions, insights, and support
- Respond to inquiries about property amenities, attractions, and events
- Maintain a curated database of local vendors, contacts, and partners
- Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests
- Share maps, brochures, and custom recommendations
- Manage vendor relationships to secure exclusive guest access
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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