Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.52
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee assistance program
Job Description
CBRE is the world’s largest commercial real estate services and investment firm, known for its comprehensive range of integrated services that help property buyers, sellers, investors, and occupiers achieve their objectives. Among its many innovative business lines, CBRE hosts a specialized service line called Host, which focuses on elevating workplace experiences for corporate clients. Host integrates people-led and technology-enabled services to serve as a bridge between employees and their work environments, improving personal productivity, well-being, and organizational effectiveness. This service line leverages concierge-quality services, extensive customer service training, and a robust digital platform to deliver outstanding customer experiences in workplace... Show More
Job Requirements
- high school diploma or GED
- 5 plus years of job-related experience
- prior shift manager or supervisory experience preferred
- in-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions
- requires the ability to explain complex concepts or sensitive information
- expert knowledge of Microsoft Office products
- excellent organizational skills with a master-level inquisitive mindset
Job Qualifications
- high school diploma or GED
- 5 plus years of job-related experience
- prior shift manager or supervisory experience preferred
- in-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions
- expert knowledge of Microsoft Office products such as Word, Excel, Outlook
- excellent organizational skills
- master-level inquisitive mindset
Job Duties
- be the first point of contact for all those entering the facility
- greet them with a friendly and welcoming demeanor
- record and log service requests and track the statuses
- provide administrative aid to management as needed
- arrange and confirm recreational, dining, and business activities on behalf of the requestor
- respond to requests in a timely manner
- deliver world-class customer service to all individuals in the facility
- encourage guests and tenants to refer personal and business associates to the location
- build and maintain a database of local business recommendations
- follow property-specific security and emergency procedures
- notify appropriate parties to ensure the safety of all individuals in the building
- acknowledge inquiries or complaints from clients, co-workers, and supervisors
- provide solutions in a professional customer service-driven manner
- resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives
- may establish new techniques to ensure the team is able to meet its objectives
- has a direct impact on the team objectives as well as the objectives of related teams
- ensure personal and team outcomes have a positive impact on customer objectives
- lead by example and model behaviors that are consistent with CBRE RISE values
- guide team through the application of basic knowledge of practices and procedures
- work to build consensus
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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