Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading entertainment company that operates in the casino and hospitality industry. Known for its dynamic and innovative approach, PENN Entertainment offers exciting career opportunities within a fast-paced environment where team members are encouraged to engage with a diverse set of coworkers and customers. The company prides itself on its commitment to fostering a positive workplace culture that promotes career growth, continuous learning, and professional development. Employees at PENN Entertainment are part of a vibrant industry that thrives on providing exceptional experiences and memorable events for its patrons.
This role focuses on delivering superior customer servi... Show More
This role focuses on delivering superior customer servi... Show More
Job Requirements
- Must be able to obtain and maintain a valid gaming license and hold a Louisiana ABO card
- One year of proven experience in hospitality or customer service
- Exceptional communication and interpersonal skills
- Ability to handle confidential information discreetly
- Flexibility to work evenings, weekends, and holidays
- Proficient in Microsoft Office and other similar computer applications
Job Qualifications
- One year of proven experience in hospitality or customer service
- Exceptional communication and interpersonal skills
- Ability to handle confidential information discreetly
- Proficient in Microsoft Office and other similar computer applications
- Ability to work flexible hours including evenings, weekends, and holidays
- Must be able to obtain and maintain a valid gaming license
- Hold a Louisiana ABO card
Job Duties
- Provides superior customer service in the VIP Room, Promotions, and Events
- Demonstrates ability to positively effect interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
- Check guest in at VIP room podium
- Insure smooth operation of VIP room, monitor food and beverage service, and assist in general operations of food and beverage needs in VIP Room
- Take guest complimentary requests and seek host approval
- Assist guest with questions, inquires, promotions and general activities on casino floor at host podium
- Answer incoming phone calls in VIP room and Host Podium
- Assist the Marketing team at Promotions and Events
- Assist casino hosts with arranging amenities at Boomtown Casino & Hotel
- Attend and assist at VIP events
- Assist with off-site VIP events such as professional sport games, golf tournaments, concerts, racing events and trade shows
Job Location
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