Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $25.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical
Dental
Vision
401k
Paid Time Off
Annual bonus
Employee wellness programs
Job Description
Bedrock is a distinguished and award-winning real estate developer prominently operating in the vibrant cities of Detroit and Cleveland. Since its inception in 2011, Bedrock has embarked on comprehensive city-building initiatives that transcend mere construction. The company specializes in creating iconic cityscapes, restoring historic properties, and fostering community spaces that prioritize long-term value over short-term profit. With a robust investment exceeding $7.5 billion, Bedrock has developed and rejuvenated over 140 properties encompassing more than 21 million square feet. These properties include a diverse mix of office spaces, retail outlets, residential units, hospitality venues, industrial facilities, data centers, and parking structures. Bedrock's innovative approach and commitment to sustainable urban development earned it recognition as one of the world’s Most Innovative Companies by Fast Company in 2024. This accolade underscores Bedrock's role as a transformative force in urban revitalization and community-focused development. For those interested in learning more about Bedrock’s projects and community involvement, additional information is available on their website, bedrockdetroit.com, and through their social media channels including Facebook, Instagram, LinkedIn, and X.
The Concierge position at Bedrock offers an exciting opportunity to be the welcoming face and service ambassador for the Vinton residential community as well as provide support at Bedrock's corporate headquarters welcome desk. The role centers around delivering a professional, service-first experience to a diverse range of stakeholders including residents, visitors, guests, executives, team members, vendors, and clients. This front-line position involves greeting and assisting individuals in a friendly and efficient manner, managing incoming communications, coordinating visitor check-in processes, and offering general administrative and hospitality support. The Concierge will be responsible for maintaining an organized and inviting front desk environment, coordinating mail and package handling, supporting meeting and conference room logistics, and collaborating with internal teams to ensure resident and guest needs are anticipated and met promptly. By providing exceptional customer service and anticipating the needs of the community, the Concierge plays a vital role in enhancing the overall experience within Bedrock’s dynamic, urban environments. This full-time role operates Monday through Friday from 8 am to 5 pm, with a compensation range of $21 to $25 per hour, and eligibility for an annual bonus along with a comprehensive benefits package including medical, dental, vision coverage, 401K retirement plan, and paid time off. The position demands strong interpersonal and organizational skills, the ability to juggle multiple tasks in a fast-paced setting, and a professional demeanor that reflects Bedrock’s commitment to community, innovation, and excellence. Candidates with prior experience in hospitality, customer service, or concierge roles who thrive in collaborative and evolving environments will find this an enriching career opportunity within a renowned real estate development firm.
The Concierge position at Bedrock offers an exciting opportunity to be the welcoming face and service ambassador for the Vinton residential community as well as provide support at Bedrock's corporate headquarters welcome desk. The role centers around delivering a professional, service-first experience to a diverse range of stakeholders including residents, visitors, guests, executives, team members, vendors, and clients. This front-line position involves greeting and assisting individuals in a friendly and efficient manner, managing incoming communications, coordinating visitor check-in processes, and offering general administrative and hospitality support. The Concierge will be responsible for maintaining an organized and inviting front desk environment, coordinating mail and package handling, supporting meeting and conference room logistics, and collaborating with internal teams to ensure resident and guest needs are anticipated and met promptly. By providing exceptional customer service and anticipating the needs of the community, the Concierge plays a vital role in enhancing the overall experience within Bedrock’s dynamic, urban environments. This full-time role operates Monday through Friday from 8 am to 5 pm, with a compensation range of $21 to $25 per hour, and eligibility for an annual bonus along with a comprehensive benefits package including medical, dental, vision coverage, 401K retirement plan, and paid time off. The position demands strong interpersonal and organizational skills, the ability to juggle multiple tasks in a fast-paced setting, and a professional demeanor that reflects Bedrock’s commitment to community, innovation, and excellence. Candidates with prior experience in hospitality, customer service, or concierge roles who thrive in collaborative and evolving environments will find this an enriching career opportunity within a renowned real estate development firm.
Job Requirements
- High school diploma, GED, or equivalent required
- 1-3 plus years of customer service, hospitality, receptionist, administrative, concierge, or related experience preferred
- Experience in hospitality, residential concierge service, or office support preferred
- Able to work assigned shift of 8am to 5pm Monday through Friday
- Strong verbal and written communication skills with a professional and approachable demeanor
- Ability to manage multiple priorities, maintain organization, and provide consistent, high-quality service
- Basic proficiency with Microsoft Office, email, and general computer systems
- experience with visitor management systems preferred
- Knowledge of Downtown Detroit restaurants, events, and local resources preferred
- Ability to stand for extended periods and perform front desk responsibilities throughout the workday
- Ability to work a flexible schedule as needed including weekends or adjusted shifts based on business needs
Job Qualifications
- Applies sound judgment to routine situations, follows established procedures, and appropriately escalates complex issues
- Knowledge of customer service, hospitality practices, front desk operations, and basic administrative procedures
- Strong interpersonal, communication, and organizational skills
- Ability to manage multiple tasks in a fast-paced environment while maintaining high service levels
- Ability to provide professional and welcoming service, coordinate multiple requests, maintain attention to detail, and work independently and collaboratively
Job Duties
- Greet residents, guests, visitors, clients, vendors, executives, and team members in a professional and welcoming manner
- Provide wayfinding assistance and direct visitors to the appropriate person, office, meeting room, or destination
- Answer and route incoming calls, monitor voicemail, respond to general inquiries, and relay messages
- Support the visitor check-in process including coordinating with security and maintaining visitor records
- Assist with visitor identification, access coordination, and badge or pass issuance per building protocols
- Support resident and guest requests by coordinating services and escalating as needed
- Maintain front desk, lobby, reception, conference, and common areas in a clean, organized manner
- Coordinate mail and package handling including intake, sorting, distribution, and outgoing mail
- Assist with conference room and meeting support including scheduling, setup, reset, and hospitality services
- Support daily office activities such as administrative tasks, scheduling support, and internal communication
- Collaborate with internal teams to provide feedback on workflow improvements
- Support vendor communication and coordination tasks
- Monitor, stock, and organize office, hospitality, and supply inventory
- Assist with onboarding coordination and general administrative support
- Maintain logs, trackers, and reports for resident requests, visitor activity, and daily operations
- Model a professional, service-oriented presence maintaining confidentiality and discretion
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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