Job Overview
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Annual bonus
Employee wellness programs
Job Description
Bedrock is a prominent and award-winning real estate developer known for its comprehensive city building initiatives in Detroit and Cleveland. Since its establishment in 2011, Bedrock has invested more than $7.5 billion to develop and restore over 140 properties, encompassing more than 21 million square feet of various spaces including office, retail, residential, hospitality, industrial, data centers, and parking facilities. The company is committed to creating iconic cityscapes, rehabilitating historic properties, and fostering community space development, all driven by a philosophy that prioritizes operating for more than just profit. Bedrock’s reputation as a leading urban developer was further recognized in 2024 when it was named one of the world’s Most Innovative Companies by Fast Company. For those seeking to learn more or engage with Bedrock, the company maintains an active presence on its website as well as social media platforms such as Facebook, Instagram, LinkedIn, and X.
The Concierge role at Bedrock is a vital part of providing an exceptional and service-oriented experience within the organization’s residential and corporate environments. This position combines hospitality and administrative skills to ensure that residents, guests, visitors, executives, team members, vendors, and clients are welcomed in a professional and warm manner. The Concierge serves as the first point of contact for the Vinton residential community as well as supporting Bedrock’s headquarters welcome desk. Responsibilities include greeting and assisting visitors, managing front desk communications, responding to resident requests, and providing organizational support that enhances the daily operations of both residential and corporate settings. The Concierge will coordinate reception activities, maintain an inviting and organized environment, assist with event and meeting support, and work collaboratively with internal teams to address and resolve various requests.
This position requires someone with a strong customer service orientation, excellent communication skills, and a proactive approach to meeting the needs of residents and guests. The ability to manage multiple priorities in a fast-paced environment, maintain confidentiality, and exhibit professionalism at all times is essential. The Concierge will also support administrative tasks such as handling mail and packages, visitor check-in procedures, vendor coordination, and inventory management. The role offers an opportunity to work in a dynamic and evolving urban development company focused on innovation and community-building. Employees in this role will benefit from a supportive work environment that encourages collaboration and continuous improvement.
Bedrock offers a competitive hourly wage range of $21 to $25, along with eligibility for an annual bonus and comprehensive benefits including medical, dental, and vision insurance, a 401K retirement plan, and paid time off. This clearly structured position supports an in-person work environment, promoting team engagement and excellent service delivery during standard business hours from 8 am to 5 pm, Monday through Friday. The Concierge position is ideal for individuals with prior experience in hospitality, customer service, or administrative support roles who seek to contribute to a leading real estate development company committed to excellence and innovation.
The Concierge role at Bedrock is a vital part of providing an exceptional and service-oriented experience within the organization’s residential and corporate environments. This position combines hospitality and administrative skills to ensure that residents, guests, visitors, executives, team members, vendors, and clients are welcomed in a professional and warm manner. The Concierge serves as the first point of contact for the Vinton residential community as well as supporting Bedrock’s headquarters welcome desk. Responsibilities include greeting and assisting visitors, managing front desk communications, responding to resident requests, and providing organizational support that enhances the daily operations of both residential and corporate settings. The Concierge will coordinate reception activities, maintain an inviting and organized environment, assist with event and meeting support, and work collaboratively with internal teams to address and resolve various requests.
This position requires someone with a strong customer service orientation, excellent communication skills, and a proactive approach to meeting the needs of residents and guests. The ability to manage multiple priorities in a fast-paced environment, maintain confidentiality, and exhibit professionalism at all times is essential. The Concierge will also support administrative tasks such as handling mail and packages, visitor check-in procedures, vendor coordination, and inventory management. The role offers an opportunity to work in a dynamic and evolving urban development company focused on innovation and community-building. Employees in this role will benefit from a supportive work environment that encourages collaboration and continuous improvement.
Bedrock offers a competitive hourly wage range of $21 to $25, along with eligibility for an annual bonus and comprehensive benefits including medical, dental, and vision insurance, a 401K retirement plan, and paid time off. This clearly structured position supports an in-person work environment, promoting team engagement and excellent service delivery during standard business hours from 8 am to 5 pm, Monday through Friday. The Concierge position is ideal for individuals with prior experience in hospitality, customer service, or administrative support roles who seek to contribute to a leading real estate development company committed to excellence and innovation.
Job Requirements
- High school diploma, GED, or equivalent required
- 1-3+ years of customer service, hospitality, receptionist, administrative, concierge, or related experience preferred
- experience in hospitality or residential concierge service preferred
- able to work assigned shift of 8 am to 5 pm Monday through Friday
- strong verbal and written communication skills
- ability to manage multiple priorities and provide high-quality service
- basic proficiency with Microsoft Office, email, and general computer systems
- experience with visitor management systems preferred
- knowledge of downtown Detroit restaurants, events, and local resources preferred
- ability to stand for extended periods
- ability to work a flexible schedule including weekends or adjusted shifts as needed
Job Qualifications
- Applies sound judgment to routine situations, follows established procedures, and escalates complex issues
- knowledge of customer service and front desk operations
- strong interpersonal, communication, and organizational skills
- ability to manage multiple tasks in a fast-paced environment
- ability to provide professional and welcoming service
- ability to coordinate multiple requests
- attention to detail
- ability to work independently and collaboratively
Job Duties
- Greet residents, guests, visitors, clients, vendors, executives, and team members in a professional and welcoming manner
- provide wayfinding assistance and direct visitors to appropriate destinations
- answer and route incoming calls, monitor voicemail, and relay messages
- support visitor check-in process including coordination with security and maintaining records
- assist with visitor identification, access coordination, and badge issuance
- coordinate services to support resident and guest requests, escalating as needed
- maintain a clean, organized, and professional front desk and common areas
- coordinate mail and package handling including sorting and distribution
- assist with conference room and meeting support including scheduling and hospitality services
- support daily office administrative tasks and communication with internal teams
- collaborate with internal teams to follow procedures and suggest workflow improvements
- support vendor communication and coordination
- monitor and organize office and hospitality supply inventory
- assist with onboarding coordination and administrative support
- maintain logs and reports for resident requests and visitor activity
- model a professional and service-oriented presence maintaining confidentiality and discretion
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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