Concierge - Toledo Hospital

ProMedica Toledo Hospital is a prominent healthcare institution located in Toledo, Ohio, known for its commitment to delivering high-quality patient care and advancing community health. As part of the larger ProMedica health system, which spans nine states and includes 10 hospitals along with various health service offerings, Toledo Hospital represents both clinical excellence and compassionate service. ProMedica is a not-for-profit organization dedicated to improving the health and well-being of the communities it serves, earning national recognition for innovative care and addressing social determinants of health. The hospital environment is dynamic, patient-centered, and focused on fostering a welcoming atmosphere for all patients, visitors, and staff members. With a workforce of over 1,300 healthcare providers and more than 2,300 physicians and advanced practice providers, ProMedica Toledo Hospital is well-equipped to offer a wide range of medical services and support a dedicated team of professionals.

The position of Information Desk Attendant at ProMedica Toledo Hospital plays a crucial role as the first point of contact for patients and visitors entering the facility. This full-time role requires working 40 hours per week during afternoon shifts, serving as a friendly and knowledgeable resource who can assist with directions, provide wheelchairs, and offer escort services as necessary. This position is essential for creating a positive first impression and ensuring that visitors feel welcomed and supported from the moment they arrive. Beyond basic greeting duties, the Information Desk Attendant will oversee the operations of the information desk, supervise volunteer Guest Guides, and assist with any inquiries related to the hospital, its campus, or the surrounding Toledo area. Attention to detail and vigilance are key components of this role, as the attendant will be responsible for identifying potential safety concerns in the lobby and promptly notifying security personnel if needed.

The ideal candidate will demonstrate excellent communication skills, a friendly and approachable demeanor, and the ability to multitask efficiently in a fast-paced healthcare environment. This role not only supports hospital operations but also contributes to the overall patient experience by providing compassionate assistance and reliable information. The Information Desk Attendant is a vital member of the hospital team, bridging communication between staff, patients, visitors, and volunteers while upholding ProMedica’s mission and values. This role offers an opportunity to work for a respected healthcare provider that prioritizes employee well-being, inclusive practices, and community impact. ProMedica provides a supportive workplace culture with flexible benefits designed to help employees maintain a healthy balance between work and personal life. The hospital is an equal opportunity employer committed to a drug-free workplace and values diversity in its workforce. Those interested in this rewarding role will find themselves part of an organization dedicated to continuous improvement and compassionate care.