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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $28.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
HSA
FSA
long-term disability
Retirement Plan
Paid Time Off
Paid holidays
Volunteer time off
Sabbatical
Profit sharing
Tuition Reimbursement
Employee assistance program
Job Description
Holland Partner Group is a nationally recognized company specializing in the development, construction, and management of residential communities. Known for its commitment to creating exceptional living spaces, Holland has established a strong reputation for quality, innovation, and service in the multi-family housing industry. The company takes pride in fostering vibrant, inclusive neighborhoods that prioritize the well-being and satisfaction of residents. Holland Residential operates numerous communities across the United States, offering a wide range of housing options and amenities designed to meet diverse lifestyle needs and preferences. With a focus on sustainable development and resident engagement, Holland Partner Group is dedicated... Show More
Job Requirements
- High school diploma or equivalent
- One to two years of customer service or hospitality experience
- Minimum of one year sales experience preferred
- Excellent communications and organizational abilities
- Intermediate to advanced computer literacy including MS Office programs and internet
- Basic office organizational skills including filing and inventory management
- Ability to develop positive rapport
- Strong diplomacy skills
- Good verbal and written communication skills
- Independent decision making ability
- Ability to perform basic to intermediate math functions
- Initiative and resourcefulness
- Strong customer service orientation
- Ability to lift or move up to 40 pounds
- Ability to work any day of the week throughout the year
- Ability to serve on-call as scheduled or necessary
- Fluency in English both verbally and non-verbally
- Hearing and visual ability to detect emergency situations
- Willingness to wear appropriate maintenance uniform
- Possession of a valid driver’s license and safe driving record if using vehicle
- Ability to use basic office equipment including computer, telephone, fax, and photocopier
Job Qualifications
- High school diploma or equivalent is required
- A college degree or related coursework is preferred
- One to two years of customer service or hospitality experience required
- Minimum of one year sales experience is preferred
- Excellent communications and organizational abilities
- Intermediate to advanced computer literacy including knowledge of all MS Office programs and the internet
- Basic office organizational skills including filing supplies inventory and ordering mailing shipping office equipment upkeep contract maintenance
- Ability to develop a positive rapport and deal well with people
- Strong diplomacy skills
- Good verbal and written communication skills
- Independent decision making ability
- Ability to accurately perform basic to intermediate mathematical functions
- Initiative and resourcefulness
- Strong customer service orientation
Job Duties
- Meets and greets all visitors to and residents of the property providing customer support and information about the community both in person and via telephone
- Provides miscellaneous services and information to residents at their request as well as signs for and distributes deliveries
- Acts as a liaison for residents and management ensuring excellent communication and maintaining documentation of all interactions and follow up regarding resident issues
- Maintains accurate knowledge of all information regarding the community including pricing availability unit floor plans and amenities as well as the condition of all vacant units models and common areas
- Maintains a working knowledge of all marketing efforts and assists management staff with developing promotions and advertisements
- Regularly inspects the community grounds common areas models vacant units and office areas offering recommendations to the managers regarding compliance and or needed improvements
- Adheres to the company’s safety programs policies and procedures
- Participates in company training classes as required
- Handles all resident issues in a timely manner providing proper documentation and informing property manager as needed
- Assists in developing and participates in various leasing programs to ensure their success
- Is well versed with current market studies and stays apprised of new communities specials and promotions in the area
- Develops and implements resident retention programs and activities
- Assists property manager in the execution and delivery of lease renewal notices and prepares renewal paperwork as guided by property manager instruction
- Understands and applies principles of fair housing
- Is responsible for understanding landlord-tenant laws
- Follows guidelines of community operating budget
- Becomes active in the local business community and develops a rapport with the residential community assisting in creating the community newsletter
- Organizes attends and monitors various community recreational and social activities
- Maintains a positive relationship with all administrative and maintenance staff to ensure excellent inside customer service teamwork and accountability
- Maintains confidentiality of sensitive documents and information regarding both resident’s personal information and confidential information regarding Holland Partner Group
- Represents the community and Holland Residential in a professional manner at all times conforming to company apparel standards and sets a positive example for all associates
- Performs all other duties as directed by the property manager and assists the overall team effort in any way possible
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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