Job Overview
Compensation
Hourly
Range $25.00 - $29.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Paid holidays
Tuition Reimbursement
Job Description
Holland Residential is a well-established property management company known for managing high-quality residential communities that emphasize exceptional customer service and resident satisfaction. Their portfolio includes beautiful, well-maintained properties designed to offer comfortable living in vibrant neighborhoods. One of their distinguished communities is The Lark in Oakland, California, where they continue to uphold their commitment to creating welcoming, secure, and well-managed living environments for their residents. Holland Residential fosters a collaborative and professional workplace culture that encourages dedication, growth, and a passion for customer service excellence. The company seeks to attract dependable and customer service-oriented professionals who can contribute to their team and enhance their communities' quality of life.
Holland Residential is currently looking to hire a Concierge to join the property management team at The Lark. This role is pivotal in ensuring residents feel welcomed and well-supported by acting as the first point of contact for visitors and residents alike. The Concierge is responsible for providing outstanding customer service, addressing resident inquiries and concerns, and supporting property management in various administrative and community engagement tasks. This role requires a professional who can balance a friendly demeanor with the ability to handle multiple responsibilities effectively.
The job offers a competitive hourly wage, ranging from $25.00 to $29.00, with opportunities to earn additional commission and bonus based on performance. The role is full-time and requires flexibility to work any of the seven days of the week throughout the year, including on-call responsibilities. The successful candidate will play a vital role in upholding Holland Residential's standards, ensuring the community environment is orderly, clean, and inviting.
The Concierge at The Lark must maintain thorough knowledge of the community's pricing, availability, floor plans, and amenities while regularly inspecting the property and working closely with management to improve and maintain community standards. Acting as a liaison between residents and management, they must document all interactions, assist with lease renewals, and adhere strictly to Fair Housing laws and landlord-tenant regulations. Additionally, the Concierge will be involved in developing and supporting leasing and resident retention programs, marketing efforts, and community activities to foster a sense of belonging and engagement among residents.
Holland Residential provides a supportive environment where employees are encouraged to participate in ongoing training and development programs. The Concierge is expected to uphold the highest standards of professionalism, confidentiality, and teamwork while fostering excellent relationships with residents and staff. They must be proficient in basic office tasks, skilled in communication, and capable of making independent decisions to address resident needs effectively.
This role requires physical capability to lift or move up to 40 pounds and the ability to use basic office equipment competently. Candidates should also have strong customer service skills, diplomacy, and the ability to maintain positive rapport with residents and colleagues alike. The company emphasizes safety, adherence to policies, and a commitment to the community, providing a unique opportunity to grow within the property management field.
Holland Residential offers a comprehensive benefits package starting the first day of the month following the hire date. Benefits include medical, dental, and vision coverage, flexible spending accounts, long-term disability, 401(k) retirement plans with employer matching, paid time off, paid holidays, volunteer time off, tuition reimbursement, and profit-sharing programs. Additionally, housing discounts may be available based on property availability and management approval. The company values equitable employment practices and encourages diverse candidates to apply.
Holland Residential is currently looking to hire a Concierge to join the property management team at The Lark. This role is pivotal in ensuring residents feel welcomed and well-supported by acting as the first point of contact for visitors and residents alike. The Concierge is responsible for providing outstanding customer service, addressing resident inquiries and concerns, and supporting property management in various administrative and community engagement tasks. This role requires a professional who can balance a friendly demeanor with the ability to handle multiple responsibilities effectively.
The job offers a competitive hourly wage, ranging from $25.00 to $29.00, with opportunities to earn additional commission and bonus based on performance. The role is full-time and requires flexibility to work any of the seven days of the week throughout the year, including on-call responsibilities. The successful candidate will play a vital role in upholding Holland Residential's standards, ensuring the community environment is orderly, clean, and inviting.
The Concierge at The Lark must maintain thorough knowledge of the community's pricing, availability, floor plans, and amenities while regularly inspecting the property and working closely with management to improve and maintain community standards. Acting as a liaison between residents and management, they must document all interactions, assist with lease renewals, and adhere strictly to Fair Housing laws and landlord-tenant regulations. Additionally, the Concierge will be involved in developing and supporting leasing and resident retention programs, marketing efforts, and community activities to foster a sense of belonging and engagement among residents.
Holland Residential provides a supportive environment where employees are encouraged to participate in ongoing training and development programs. The Concierge is expected to uphold the highest standards of professionalism, confidentiality, and teamwork while fostering excellent relationships with residents and staff. They must be proficient in basic office tasks, skilled in communication, and capable of making independent decisions to address resident needs effectively.
This role requires physical capability to lift or move up to 40 pounds and the ability to use basic office equipment competently. Candidates should also have strong customer service skills, diplomacy, and the ability to maintain positive rapport with residents and colleagues alike. The company emphasizes safety, adherence to policies, and a commitment to the community, providing a unique opportunity to grow within the property management field.
Holland Residential offers a comprehensive benefits package starting the first day of the month following the hire date. Benefits include medical, dental, and vision coverage, flexible spending accounts, long-term disability, 401(k) retirement plans with employer matching, paid time off, paid holidays, volunteer time off, tuition reimbursement, and profit-sharing programs. Additionally, housing discounts may be available based on property availability and management approval. The company values equitable employment practices and encourages diverse candidates to apply.
Job Requirements
- High school diploma or equivalent
- One to two years of customer service or hospitality experience required
- Minimum of one year sales experience preferred
- Ability to work any seven days of the week year round including on-call
- Ability to lift or move up to 40 pounds
- Use of basic office equipment including computer telephone and photocopier
- Ability to drive vehicle safely for transporting customers tools or supplies
- Ability to maintain confidentiality of sensitive resident and company information
- Fluency in English verbally and non-verbally
- Ability to wear appropriate maintenance uniform
- Hearing and visual ability to detect emergency situations
Job Qualifications
- High school diploma or equivalent
- One to two years of customer service or hospitality experience
- Minimum one year sales experience preferred
- Excellent communication and organizational skills
- Intermediate to advanced computer literacy including MS Office and internet
- Basic office organizational skills such as filing inventory and mailing
- Strong diplomacy and ability to develop positive rapport
- Good verbal and written communication skills
- Independent decision making ability
- Ability to perform basic to intermediate mathematical functions
- Strong customer service orientation
Job Duties
- Meets and greets all visitors and residents providing customer support and information
- Provides miscellaneous services and information to residents and manages deliveries
- Acts as a liaison between residents and management maintaining documentation of interactions
- Maintains accurate knowledge of community pricing availability floor plans and amenities
- Assists management with marketing promotions advertising and leasing programs
- Inspects community grounds common areas and office advising on compliance and improvements
- Participates in company training classes and adheres to safety programs
Job Location
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