Concierge - The Cosmopolitan

MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, known for its dynamic presence in Las Vegas, Nevada. The company offers an extraordinary blend of world-class hotels, casinos, restaurants, and entertainment venues that provide unforgettable experiences to millions of guests every year. MGM Resorts is dedicated to delivering unparalleled service and creating celebratory moments that resonate deeply with diverse clientele. As a top employer in the resort and entertainment sector, MGM Resorts invests in its workforce by fostering a culture of inclusion, innovation, and guest-centric excellence. With a commitment to employee growth, wellness, and career advancement, MGM Resorts stands as a premier destination for professionals seeking to thrive in a fast-paced and rewarding environment. The Concierge role at MGM Resorts is an integral part of the guest experience team, designed to elevate the stay of each visitor by delivering personalized, attentive, and memorable interactions. This position is ideal for individuals who possess a passion for hospitality, superior communication skills, and a genuine desire to create WOW moments that exceed guest expectations. Starting at $19.00 per hour, the role involves engaging with guests across various communication channels including phone, face-to-face interaction, text, email, and fax. The Concierge will act as an ambassador for the MGM brand, expertly managing guest requests and promoting a wide array of amenities such as rooms, dining, entertainment, retail, and exclusive events throughout the resort. This role demands a high level of multitasking ability, as the Concierge will navigate up to 26 operating systems simultaneously to fulfill guest demands efficiently. Beyond handling standard service duties, the Concierge is responsible for conflict resolution, relationship building with vendors and guests, and staying continuously updated about citywide offerings and MGM policies. This position not only requires a welcoming and professional demeanor but also a commitment to ongoing learning and development within the vibrant hospitality community. As part of the staff, the Concierge may also assist with hotel guest check-ins and check-outs, further contributing to seamless guest service delivery. Working with MGM Resorts means being part of a show that is alive with energy, diversity, and entertainment – an exciting career opportunity for those ready to join an innovative team passionate about creating extraordinary guest experiences.