Concierge Support Specialist

Provo, UT, USA|Remote

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

100% remote work

flexible schedule

Guided onboarding

ongoing training

Access to tools

Incentive programs

Opportunities for advancement

Job Description

Our company is a dynamic and growing virtual organization specializing in providing personalized concierge support services tailored to meet individual client travel needs. As we expand our remote team, we are committed to delivering seamless and professional assistance that enhances client experiences from the initial planning phase through to execution. We pride ourselves on fostering a flexible, collaborative, and customer-focused work environment that empowers our team members to work independently while contributing integral support to our valued clients.

The Concierge Support Specialist role offers an exceptional opportunity to become part of an innovative team dedicated to organizing and coordinating... Show More

Job Requirements

Must be at least 18 years of age
must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions
reliable internet connection

Job Qualifications

Strong communication skills
client-focused approach
excellent organization and attention to detail
ability to manage multiple tasks independently
comfortable using online systems and communication tools
positive attitude
willingness to learn

Job Duties

Engage with clients to gather trip details, preferences, and scheduling needs
assist with coordinating travel arrangements such as accommodations, transportation, and activities
monitor planning progress and provide updates on confirmations and next steps
review available options and present relevant information clearly
respond to client inquiries through email, phone, and online messaging systems
support itinerary updates, changes, and service-related requests
maintain organized and accurate records within internal platforms
participate in onboarding sessions and continuous learning opportunities

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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