Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Caruso is a renowned luxury real estate company known for its high-end retail and residential properties, offering unparalleled experiences in some of the most desirable locations. Palisades Village, one of Caruso's premier properties, is a vibrant retail and residential community located in Los Angeles. It combines upscale shopping, dining, and living experiences, curated with the utmost attention to detail and a commitment to exceptional service. Caruso's dedication to excellence and innovation in property management makes it a leader in creating environments where residents and guests feel valued, engaged, and inspired in a luxurious setting.
The Concierge Supervisor role at Palisades Village is a key leadership position within the property management team, demanding a guest-centric approach to service. This position leads a team of Concierge Ambassadors who collectively deliver a white glove, five-star experience to residents and guests alike. The role necessitates a vigilant, organized, and proactive individual who thrives in a dynamic, fast-paced environment and is capable of multi-tasking, problem-solving, and shifting priorities as demands arise. The Concierge Supervisor acts as the primary liaison between residents, guests, retail tenants, and property management, ensuring seamless coordination and operational excellence.
With a deep understanding of Los Angeles's hospitality landscape—including knowledge of the city’s top attractions, dining options, cultural institutions, and entertainment venues—the Concierge Supervisor is empowered to offer expert advice and personalized experiences. This role also involves fostering and maintaining strong relationships with retail tenants, community partners, and local businesses to facilitate guest and resident needs creatively and efficiently. They lead key initiatives such as managing the Caruso Signature enrollment process and overseeing the team’s adherence to operational standards and uniform policies.
The position offers competitive hourly pay ranging from $23 to $26 and requires flexibility in scheduling, with the possibility of working nights, weekends, and holidays. As a supervisor, the incumbent is responsible for training and mentoring concierge staff, handling administrative duties including payroll and reporting, and ensuring property policies and safety standards are rigorously maintained. The Concierge Supervisor’s leadership inspires a culture of excellence, professionalism, and confidentiality that aligns with Caruso's reputation for luxury and impeccable guest service.
With Caruso’s commitment to diversity, inclusion, and equal opportunity, the Concierge Supervisor role offers not only a challenging and rewarding career but also a supportive and inclusive workplace where every team member is respected and valued. The use of AI tools in the hiring process underscores Caruso's innovative approach to recruitment while emphasizing human judgment in final decisions. This comprehensive role is ideal for hospitality professionals who aspire to elevate guest services and contribute meaningfully to an iconic property management team.
The Concierge Supervisor role at Palisades Village is a key leadership position within the property management team, demanding a guest-centric approach to service. This position leads a team of Concierge Ambassadors who collectively deliver a white glove, five-star experience to residents and guests alike. The role necessitates a vigilant, organized, and proactive individual who thrives in a dynamic, fast-paced environment and is capable of multi-tasking, problem-solving, and shifting priorities as demands arise. The Concierge Supervisor acts as the primary liaison between residents, guests, retail tenants, and property management, ensuring seamless coordination and operational excellence.
With a deep understanding of Los Angeles's hospitality landscape—including knowledge of the city’s top attractions, dining options, cultural institutions, and entertainment venues—the Concierge Supervisor is empowered to offer expert advice and personalized experiences. This role also involves fostering and maintaining strong relationships with retail tenants, community partners, and local businesses to facilitate guest and resident needs creatively and efficiently. They lead key initiatives such as managing the Caruso Signature enrollment process and overseeing the team’s adherence to operational standards and uniform policies.
The position offers competitive hourly pay ranging from $23 to $26 and requires flexibility in scheduling, with the possibility of working nights, weekends, and holidays. As a supervisor, the incumbent is responsible for training and mentoring concierge staff, handling administrative duties including payroll and reporting, and ensuring property policies and safety standards are rigorously maintained. The Concierge Supervisor’s leadership inspires a culture of excellence, professionalism, and confidentiality that aligns with Caruso's reputation for luxury and impeccable guest service.
With Caruso’s commitment to diversity, inclusion, and equal opportunity, the Concierge Supervisor role offers not only a challenging and rewarding career but also a supportive and inclusive workplace where every team member is respected and valued. The use of AI tools in the hiring process underscores Caruso's innovative approach to recruitment while emphasizing human judgment in final decisions. This comprehensive role is ideal for hospitality professionals who aspire to elevate guest services and contribute meaningfully to an iconic property management team.
Job Requirements
- minimum 3 years of experience in hospitality luxury property management or related field
- prior supervisory or team leadership experience in a customer-facing role
- excellent communication interpersonal and leadership skills with proven ability to manage and motivate a team
- strong organizational project and time management skills with attention to detail
- ability to handle escalated situations with professionalism and tact
- self-starter with initiative team spirit positive nature and tenacious follow-up
- able to operate in a luxury environment where attention to detail and providing a superb guest and resident experience is vital
- possess the ability to be creative flexible and think outside the box
- proficient in microsoft office suite and tech-savvy with ability to quickly learn and adapt to new technologies property management systems and communication platforms
- flexibility to work varied schedules including weekends and holidays as needed
- proficiency in english is vital as it serves as the primary language of communication
Job Qualifications
- minimum 3 years of experience in hospitality luxury property management or related field
- prior supervisory or team leadership experience in a customer-facing role
- excellent communication interpersonal and leadership skills
- strong organizational project and time management skills
- ability to handle escalated situations with professionalism and tact
- self-starter with initiative and positive team spirit
- creativity and flexibility in problem-solving
- proficient in microsoft office suite and tech-savvy
- flexibility to work varied schedules including weekends and holidays
- proficiency in english
Job Duties
- maintain thorough knowledge of the los angeles hospitality landscape including key attractions dining options cultural institutions and entertainment venues to provide expert recommendations
- foster positive relationships with retail tenants service providers and community partners to facilitate seamless coordination and elevate both guest and resident services
- partner with local businesses attractions and cultural institutions to curate personalized experiences and exclusive offerings
- lead the caruso signature enrollment process communicate program benefits to tenants and guests and resolve related guest issues
- uphold the highest standards of professionalism integrity and confidentiality in all interactions with guests residents tenants and stakeholders
- coordinate and collaborate with various property departments to ensure cohesive guest and resident experiences
- manage collection of guest and resident feedback and ensure timely response with proper communication to property management
- develop implement and maintain operational trackers logs and reporting tools to measure service delivery identify trends and drive continuous improvement
- manage website inquiries by monitoring incoming requests ensuring timely responses delegating tickets appropriately and overseeing resolution tracking
- maintain operational excellence by ensuring safety and property policies are adhered to and maintaining property information logs and operational procedures
- handle reporting performance evaluations and payroll oversight for the concierge team
- reconcile sales and manage daily deposits as needed including gift card and special event deposits
- manage holiday activities and programming including staffing coordination and execution of seasonal events such as tree lightings menorah lightings and other celebrations
- ensure concierge ambassadors adhere to uniform guidelines including name tags execute uniform inventory monthly
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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