Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Benefits
competitive hourly wage
opportunities for professional development
Inclusive and diverse workplace culture
Paid Time Off
health insurance options
Employee discounts at property retailers and restaurants
Supportive team environment
Job Description
Caruso is a well-established leader in the luxury retail and lifestyle space, renowned for creating exceptional environments that combine world-class shopping, dining, and entertainment experiences. At the heart of Caruso's philosophy is a commitment to providing unparalleled customer service, fostering vibrant communities, and maintaining properties that are not only destinations but also cultural landmarks. One of its flagship properties, The Americana at Brand in Glendale, California, perfectly embodies this vision. The Americana at Brand is a high-end mixed-use development featuring luxury retail stores, upscale residential units, and various entertainment and dining options, making it a bustling hub for locals, tourists,... Show More
Job Requirements
- Minimum 3 years of experience in hospitality property management or related field
- Prior supervisor or team leadership experience in a customer-facing role
- Excellent communication interpersonal and leadership skills
- Strong organizational skills with attention to detail
- Ability to handle escalated situations with professionalism and tact
- Flexibility to work varied schedules including weekends and holidays as needed
- Proficiency in MS Office Suite and familiarity with property management systems software
Job Qualifications
- Excellent communication interpersonal and leadership skills
- Proven ability to effectively manage and motivate a team
- Strong organizational skills with attention to detail
- Ability to handle escalated situations with professionalism and tact
- Prior supervisor or team leadership experience in a customer-facing role
- Proficiency in MS Office Suite and familiarity with property management systems software
- Minimum 3 years of experience in hospitality property management or related field
Job Duties
- Supervise and lead the Concierge team ensuring consistent adherence to luxury service standards and operational guidelines
- Oversee day-to-day Concierge operations including scheduling task assignments and shift coverage
- Train mentor and support Concierge staff in delivering exceptional personalized service and maintaining comprehensive property knowledge
- Foster a culture of hospitality excellence by modeling best-in-class service behaviors and actively coaching team members in real-time
- Act as a point of escalation for complex guest or resident inquiries complaints or service requests resolving them with professionalism and urgency
- Develop and maintain a deep understanding of The Americana at Brand including tenants events promotions and amenities to ensure the team can make timely and informed recommendations
- Proactively research and communicate weekly updates about City of Glendale happenings seasonal events and top attractions across Los Angeles to enrich guest and resident experiences
- Organize regular knowledge-sharing sessions and curated experiences to keep the Concierge team informed and inspired
- Coordinate and collaborate with various departments Security Operations Valet Leasing Marketing to ensure seamless and cohesive guest experiences
- Ensure up-to-date and accurate documentation of property information Concierge logs SOPs and guest preferences
- Assist in developing enhancing and implementing training programs focused on hospitality etiquette problem-solving local awareness and brand voice
- Monitor service interactions and performance standards through direct observation guest feedback and reporting metrics
- Maintain compliance with property policies safety protocols and standards of conduct
- Handle administrative duties including performance evaluations coaching plans payroll oversight and reporting for the Concierge team
Job Location
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