Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.25 - $16.50
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Tuition Assistance

Job Description

Westgate Resorts is a prominent leader in the timeshare and hospitality industry, known for delivering unforgettable vacation experiences across the United States. From the sunny shores of Florida to the majestic, snow-capped mountains of Utah, Westgate Resorts offers an impressive portfolio of destinations catering to families of all sizes and budgets. Its properties are designed to provide comfortable accommodations, access to exciting activities, and high-quality amenities that make every stay memorable. Located just one block from the famous Las Vegas Strip, Westgate Resorts also features award-winning dining and exhilarating casino action, attracting guests who seek both relaxation and entertainment in a vibrant setting.Show More
The Spa Concierge role at Westgate Resorts is an exciting opportunity to join a dedicated team focused on providing an exceptional guest experience. This position is centered around ensuring that the spa and fitness areas are maintained in a clean, safe, and welcoming manner while delivering uncompromising levels of service to all guests. The Spa Concierge acts as the face of the spa, greeting guests with warmth and professionalism, offering detailed tours of the locker room and facilities, and explaining the wide range of amenities available. This role is vital in upholding the high standards of hospitality the resort is known for, blending the operational responsibilities of cleanliness and inventory management with personal guest interactions.

As a Spa Concierge, you will be responsible for a variety of duties, including dispensing towels, robes, slippers, and refreshments, conducting laundry duties such as washing, drying, and folding linens, and monitoring and replenishing locker room supplies regularly. You will assist in guest flow from the locker rooms to professional spa staff and report any incidents or maintenance concerns to management promptly to ensure the safety and satisfaction of all visitors. The role requires a thorough knowledge of the facility and the property to provide guests with accurate and helpful information.

Candidates should possess strong social skills and the ability to communicate effectively with guests of diverse backgrounds, including those who may require patience and tact to resolve concerns diplomatically. Must be fluent and proficient in English for both verbal and written communication, capable of understanding instructions clearly, and responding to guest inquiries positively and accurately. This position demands physical stamina, including the ability to perform duties in varying environmental conditions, lift and carry linen and supplies, and remain on foot for the majority of a shift.

The Spa Concierge position at Westgate Resorts is not only about cleaning and logistics; it is about creating a positive, welcoming environment that contributes to the overall guest experience and satisfaction. Candidates with previous customer service experience, particularly in hospitality or resort spa settings, will find this role rewarding. A high school diploma or equivalent is required, with additional training or experience in related fields considered advantageous. Westgate Resorts values a neat appearance, a healthy and fit demeanor, and the ability to work independently and remain calm under pressure. This is a vital role supporting one of the resort's most cherished amenities and enhancing the memorable vacation experience that Westgate Resorts aims to provide.Show Less

Job Requirements

  • Previous customer service experience, preferably in the hospitality industry
  • high school diploma or equivalent
  • any combination of education, training or experience that provides required knowledge, skills and abilities

Job Location

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