Concierge Spa

The Spa Concierge role at Westgate Resorts is an exciting opportunity to join a dedicated team focused on providing an exceptional guest experience. This position is centered around ensuring that the spa and fitness areas are maintained in a clean, safe, and welcoming manner while delivering uncompromising levels of service to all guests. The Spa Concierge acts as the face of the spa, greeting guests with warmth and professionalism, offering detailed tours of the locker room and facilities, and explaining the wide range of amenities available. This role is vital in upholding the high standards of hospitality the resort is known for, blending the operational responsibilities of cleanliness and inventory management with personal guest interactions.

As a Spa Concierge, you will be responsible for a variety of duties, including dispensing towels, robes, slippers, and refreshments, conducting laundry duties such as washing, drying, and folding linens, and monitoring and replenishing locker room supplies regularly. You will assist in guest flow from the locker rooms to professional spa staff and report any incidents or maintenance concerns to management promptly to ensure the safety and satisfaction of all visitors. The role requires a thorough knowledge of the facility and the property to provide guests with accurate and helpful information.

Candidates should possess strong social skills and the ability to communicate effectively with guests of diverse backgrounds, including those who may require patience and tact to resolve concerns diplomatically. Must be fluent and proficient in English for both verbal and written communication, capable of understanding instructions clearly, and responding to guest inquiries positively and accurately. This position demands physical stamina, including the ability to perform duties in varying environmental conditions, lift and carry linen and supplies, and remain on foot for the majority of a shift.

The Spa Concierge position at Westgate Resorts is not only about cleaning and logistics; it is about creating a positive, welcoming environment that contributes to the overall guest experience and satisfaction. Candidates with previous customer service experience, particularly in hospitality or resort spa settings, will find this role rewarding. A high school diploma or equivalent is required, with additional training or experience in related fields considered advantageous. Westgate Resorts values a neat appearance, a healthy and fit demeanor, and the ability to work independently and remain calm under pressure. This is a vital role supporting one of the resort's most cherished amenities and enhancing the memorable vacation experience that Westgate Resorts aims to provide.Show Less