Concierge Shift Lead - Full Time - 3rd Shift

Larksfield Place Retirement Communities is a distinguished not-for-profit continuous care retirement community located in Wichita. Renowned for its national reputation for excellence, Larksfield Place is more than just a senior living facility; it represents a dedicated movement among its employees who strive to provide exceptional care, hospitality, and service to residents, guests, and team members every day. The organization adheres to the guiding principle "Elevate Every Day," which inspires staff to make each interaction meaningful and impactful within the community. This philosophy fosters a supportive and collaborative work environment where professionalism, hospitality, and service excellence are highly valued. Being part of Larksfield Place means joining a community where the goal is to create memorable moments and make a positive difference in the lives of seniors and those around them.

The role of Concierge Shift Lead at Larksfield Place is a full-time, third-shift position running from midnight to 8:00 AM, including rotating on-call coverage. This position is pivotal in ensuring the smooth and efficient operation of the Concierge Services team during overnight hours. The Concierge Shift Lead acts as the on-shift leader who manages staffing logistics, delegates tasks, and provides real-time coaching and support to concierge staff. You will be instrumental in monitoring shift performance, documenting service requests, preparing incident reports, and escalating unresolved issues to management when necessary. This leadership role also involves supporting new employee training and onboarding, offering mentorship to foster professional growth and reinforcing Larksfield Place’s culture and values. The position requires accountability for safety protocols, policy compliance, and regulatory standards across shift operations.

In addition to operational responsibilities, the Concierge Shift Lead assists with departmental administrative tasks such as tracking expenses and scheduling to ensure efficient resource management. Participating in rotating on-call duties means providing essential after-hours support for escalated concerns, enhancing service continuity and resident satisfaction. This position is ideal for a dependable, organized, and service-oriented individual with a background in hospitality or customer service leadership who thrives in a collaborative team environment. The salary offered ranges from $17 to $18 per hour based on experience and responsibilities. Along with competitive pay, the role comes with a comprehensive benefits package including health, dental, vision, 401(k) plan with employer match, and paid time off. The company also offers career growth opportunities including professional development, advancement potential, and tuition reimbursement to support your long-term success. This role is more than a job; it’s an opportunity to take on meaningful leadership in a community committed to elevating every day for all who live and work there.