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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Rotating Shifts
On-call
Night Shifts
Benefits
competitive pay
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Tuition Reimbursement
Job Description
Larksfield Place Retirement Communities is a distinguished not-for-profit continuous care retirement community located in Wichita. Renowned for its national reputation for excellence, Larksfield Place is more than just a senior living facility; it represents a dedicated movement among its employees who strive to provide exceptional care, hospitality, and service to residents, guests, and team members every day. The organization adheres to the guiding principle "Elevate Every Day," which inspires staff to make each interaction meaningful and impactful within the community. This philosophy fosters a supportive and collaborative work environment where professionalism, hospitality, and service excellence are highly valued. Being part... Show More
Job Requirements
- High school diploma or GED
- At least three years of experience in hospitality, concierge, customer service, or related leadership roles
- Strong communication skills
- Leadership and teamwork abilities
- Experience with standard office equipment
- Intermediate knowledge of Microsoft Outlook, Word, and Excel
- Valid driver’s license
- Pass a physical exam
- Meet vaccination and TB screening requirements
Job Qualifications
- At least three (3) years of experience in hospitality, concierge, customer service, or related fields
- Strong communication, leadership, and teamwork skills
- Experience using standard office equipment (e.g., computer, copier, phone systems)
- Intermediate proficiency with Microsoft Outlook, Word, and Excel
- High school diploma or GED required
- additional hospitality or leadership training preferred
- Valid driver’s license required
- Must pass a physical exam and meet all vaccination and TB screening requirements
Job Duties
- Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution
- Coordinate shift coverage, assignments, and task delegation to maintain service excellence
- Provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices
- Monitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as needed
- Support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives
- Maintain accountability for safety procedures, policy compliance, and regulatory standards
- Assist in tracking departmental expenses, scheduling, and minor administrative functions
- Participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled
- Uphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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