Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Benefits
competitive pay
Health Insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Paid Time Off
Career growth opportunities
Job Description
Larksfield Place Retirement Communities is a distinguished and well-established not-for-profit continuous care retirement community located in Wichita. Known nationally for its exceptional standards of care, hospitality, and service, Larksfield Place stands as a beacon of excellence in senior living. Their mission is centered around the mantra "Elevate Every Day," which reflects their commitment to making each interaction meaningful and impactful for residents, guests, and team members alike. This community prides itself not only on providing premier senior living accommodations but also on fostering a warm and supportive environment that encourages growth, professionalism, and service excellence. The organization promotes a culture... Show More
Job Requirements
- High school diploma or GED
- At least three years of experience in hospitality, concierge, customer service, or related fields
- Strong communication, leadership, and teamwork skills
- Experience using standard office equipment
- Intermediate proficiency with Microsoft Outlook, Word, and Excel
- Valid driver's license
- Must pass a physical exam
- Must meet all vaccination and TB screening requirements
Job Qualifications
- At least three (3) years of experience in hospitality, concierge, customer service, or related fields
- Strong communication, leadership, and teamwork skills
- Experience using standard office equipment (e.g., computer, copier, phone systems)
- Intermediate proficiency with Microsoft Outlook, Word, and Excel
- High school diploma or GED required
- additional hospitality or leadership training preferred
- Valid driver's license required
- Must pass a physical exam and meet all vaccination and TB screening requirements
Job Duties
- Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution
- Coordinate shift coverage, assignments, and task delegation to maintain service excellence
- Provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices
- Monitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as needed
- Support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives
- Maintain accountability for safety procedures, policy compliance, and regulatory standards
- Assist in tracking departmental expenses, scheduling, and minor administrative functions
- Participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled
- Uphold and model Larksfield Place's premier service standards with every resident, visitor, and teammate interaction
Job Location
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