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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Rotating Shifts
On-call
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Paid Time Off
Career growth opportunities
Tuition Reimbursement
Job Description
Larksfield Place Retirement Communities is a renowned not-for-profit continuous care retirement community located in Wichita. Known for its dedication to exceptional service and care, Larksfield Place has established a national reputation for excellence in senior living. The community is locally managed, fostering a family-like atmosphere that prioritizes the safety, comfort, and well-being of its residents. At the heart of Larksfield Place's philosophy is the "Elevate Every Day" mantra, which embodies the commitment of its employees to make every interaction meaningful and impactful not only for residents but also for visitors and staff members. This approach ensures that each day is... Show More
Job Requirements
- High school diploma or GED
- at least three years of experience in hospitality or related fields
- valid driver’s license
- ability to pass a physical exam
- compliance with vaccination and TB screening requirements
- proficiency with Microsoft Outlook, Word, and Excel
- experience with office equipment
- strong communication and leadership skills
Job Qualifications
- At least three (3) years of experience in hospitality, concierge, customer service, or related fields
- strong communication, leadership, and teamwork skills
- experience using standard office equipment (e.g., computer, copier, phone systems)
- intermediate proficiency with Microsoft Outlook, Word, and Excel
- high school diploma or GED required
- additional hospitality or leadership training preferred
- valid driver’s license required
- must pass a physical exam and meet all vaccination and TB screening requirements
Job Duties
- Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution
- coordinate shift coverage, assignments, and task delegation to maintain service excellence
- provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices
- monitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as needed
- support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives
- maintain accountability for safety procedures, policy compliance, and regulatory standards
- assist in tracking departmental expenses, scheduling, and minor administrative functions
- participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled
- uphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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