Concierge Shift Lead - Full Time - 2nd Shift (4772)

Larksfield Place Retirement Communities is a renowned not-for-profit continuous care retirement community located in Wichita. Known for its dedication to exceptional service and care, Larksfield Place has established a national reputation for excellence in senior living. The community is locally managed, fostering a family-like atmosphere that prioritizes the safety, comfort, and well-being of its residents. At the heart of Larksfield Place's philosophy is the "Elevate Every Day" mantra, which embodies the commitment of its employees to make every interaction meaningful and impactful not only for residents but also for visitors and staff members. This approach ensures that each day is a chance to uplift individuals and contribute to a vibrant, supportive community.

The Concierge Shift Lead role is a full-time position working the second shift from 4:00 PM to midnight, including rotating on-call coverage to provide after-hours support. This pivotal leadership role focuses on overseeing the daily operations of the Concierge Services team, ensuring seamless service delivery, and maintaining the highest standards of hospitality and professionalism. Starting pay ranges between $17 to $18 per hour, dependent on experience and responsibilities, paired with a comprehensive benefits package including health, dental, vision insurance, a 401(k) plan with employer match, and paid time off, providing both financial security and personal wellness support.

This role demands a dynamic individual who thrives in a fast-paced environment where leadership and customer service intersect. The Concierge Shift Lead will coordinate shift assignments, delegate tasks efficiently, and act as the primary point of contact during their shift for any service-related concerns or emergencies. This individual will offer on-the-spot coaching to concierge staff, reinforcing communication protocols and ensuring adherence to hospitality best practices to deliver a positive experience to every resident and guest. In addition, the role involves monitoring performance metrics, documenting service requests, and escalating unresolved issues to management, ensuring accountability and continuous improvement within the team.

Beyond operational oversight, the Concierge Shift Lead plays a critical role in new employee onboarding, ongoing mentorship, and training, helping embed the community culture and supporting professional development pathways. Accountability for safety protocols, compliance with policies, and regulatory standards is essential, reflecting the community's commitment to a secure and compliant living environment. The role also encompasses some minor administrative duties such as tracking departmental expenses and scheduling, which require attention to detail and organizational skills.

A career at Larksfield Place is more than a job; it represents an opportunity to be part of a community committed to service excellence and making a meaningful impact daily. The supportive work environment values professionalism, hospitality, and a team-oriented culture, providing ample opportunities for career growth including professional development and tuition reimbursement. Joining Larksfield Place means becoming part of a mission-driven team that takes pride in delivering outstanding service and creating memorable experiences that elevate the lives of residents and contribute to a welcoming, thriving community environment.