Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Supplemental Insurance
401k Retirement Savings
continuing education and training
Company-paid Life Insurance
Company-paid short-term disability
Paid Time Off
Job Description
The Sewell Family of Companies is a prestigious automotive group known for delivering excellence and a superior customer experience in the dealership industry. With a rich history and commitment to quality, Sewell has built a reputation as a trusted name in the sale, service, and parts of luxury and premium vehicles including brands like Cadillac, Buick, and GMC. The company fosters a professional and welcoming work environment that values continuous growth, employee development, and equal employment opportunities for all. Sewell prides itself on being a place where people love to work and do business, promoting team members based on competence and potential without discrimination. The organization offers a comprehensive benefits package designed to support the well-being and career advancement of its employees.
The Concierge role at Sewell’s Cadillac Buick GMC dealership is a critical front-line position that greatly impacts the customer experience. As a concierge, you will be the first point of contact for guests visiting the dealership, responsible for making a memorable first impression through warm greetings and professional service. This role demands strong communication skills, accountability, and a friendly demeanor to ensure guests feel welcomed and valued. You will manage front desk responsibilities including answering and transferring calls, handling cash and credit transactions, and assisting departments with administrative functions. The concierge also provides support to the service and parts departments, helps manage repair orders and documentation, and addresses customers’ questions and concerns by referring them to the appropriate personnel.
This position requires the ability to multitask efficiently in a fast-paced environment while maintaining a professional and organized workspace. The concierge must work effectively as part of a team, contributing to exceptional customer service standards and ensuring smooth daily operations. The typical schedule is Monday through Friday with rotating Saturdays, from 9:00 a.m. to 6:00 p.m. This full-time role includes eligibility for comprehensive benefits after a provisional period, including medical, dental, vision insurance, and more. The Sewell Family of Companies is committed to nurturing each team member’s unique talents and helping them reach their full potential through ongoing education and training.
The Concierge role at Sewell’s Cadillac Buick GMC dealership is a critical front-line position that greatly impacts the customer experience. As a concierge, you will be the first point of contact for guests visiting the dealership, responsible for making a memorable first impression through warm greetings and professional service. This role demands strong communication skills, accountability, and a friendly demeanor to ensure guests feel welcomed and valued. You will manage front desk responsibilities including answering and transferring calls, handling cash and credit transactions, and assisting departments with administrative functions. The concierge also provides support to the service and parts departments, helps manage repair orders and documentation, and addresses customers’ questions and concerns by referring them to the appropriate personnel.
This position requires the ability to multitask efficiently in a fast-paced environment while maintaining a professional and organized workspace. The concierge must work effectively as part of a team, contributing to exceptional customer service standards and ensuring smooth daily operations. The typical schedule is Monday through Friday with rotating Saturdays, from 9:00 a.m. to 6:00 p.m. This full-time role includes eligibility for comprehensive benefits after a provisional period, including medical, dental, vision insurance, and more. The Sewell Family of Companies is committed to nurturing each team member’s unique talents and helping them reach their full potential through ongoing education and training.
Job Requirements
- High school diploma or GED
- Valid driver license and acceptable driving record
- Background and drug screening
- Ability to multitask
- Outstanding customer service skills
Job Qualifications
- High school diploma or GED
- Valid driver license and acceptable driving record
- Ability to multitask
- Outstanding customer service skills
- Ability to work effectively in a team environment
- Clear communication skills
- Successful completion of background and drug screening
- Completion of all government I-9 requirements
- Combination of education, experience, and training considered
Job Duties
- Greet customers at the front desk/cashier counter in a pleasant and professional manner
- Maintain a friendly and helpful attitude when answering phones
- Compute customer bills
- Receive customer cash, checks, and credit card payments
- Issue accurate receipts to customers
- Provide cash refunds or credit memorandums to customers for returned merchandise
- Operate cash register
- Reconcile cash drawer daily
- Refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
- Handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
- Maintain and file repair orders, parts invoices, and rental forms
- Close all open invoices
- Assist service and parts department with telephone coverage
- Provide clerical and secretarial assistance to parts and service departments
- Work with the department manager to keep products, services offered, their features and value, and any price changes current
- Maintain a professional discretion
- Maintain a clean and organized work area
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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