Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Vision Insurance
Medical insurance
Paid Time Off
sick leave
Holiday pay
Job Description
New Orleans Paddlewheels, Inc. is a family-owned hospitality and events company with over 50 years of experience providing premier Louisiana travel services, meeting planning, transportation, accommodations, attractions, and entertainment. The company is renowned for authentic experiences such as Mississippi riverboat cruises, bayou swamp tours, and group event planning in New Orleans. This established firm values employee development and nurtures talent within a culture of loyalty, inclusion, and diversity, offering career advancement opportunities in a supportive, family-like atmosphere.
The role of Concierge at New Orleans Paddlewheels, Inc. involves representing the company at the Hilton Riverside Hotel on Poydras Street, acting as a knowledgeable, energetic, and outgoing ambassador of New Orleans and its surrounding areas. The Concierge is crucial to creating memorable stays and travel experiences for guests by providing expert local insights, facilitating bookings, and delivering exceptional customer service. Responsibilities emphasize effective communication, problem-solving, and sales skills to cross-sell tours and services while maintaining high standards of professionalism and guest satisfaction.
This position requires a detail-oriented individual with prior concierge experience preferred, excellent communication skills, and proficiency in sales systems, internet research, and office software. The role demands physical stamina to stand for extended periods, lift up to 25 pounds frequently, and manage guest needs efficiently in a hotel lobby environment. The Concierge works collaboratively with hotel staff and service providers to ensure seamless transitions, logistical support, and consistent guest engagement. New Orleans Paddlewheels offers competitive wages along with a comprehensive benefits package including medical, dental, and vision insurance, paid sick and vacation time, and holiday pay, highlighting their commitment to employee well-being and work-life balance.
The role of Concierge at New Orleans Paddlewheels, Inc. involves representing the company at the Hilton Riverside Hotel on Poydras Street, acting as a knowledgeable, energetic, and outgoing ambassador of New Orleans and its surrounding areas. The Concierge is crucial to creating memorable stays and travel experiences for guests by providing expert local insights, facilitating bookings, and delivering exceptional customer service. Responsibilities emphasize effective communication, problem-solving, and sales skills to cross-sell tours and services while maintaining high standards of professionalism and guest satisfaction.
This position requires a detail-oriented individual with prior concierge experience preferred, excellent communication skills, and proficiency in sales systems, internet research, and office software. The role demands physical stamina to stand for extended periods, lift up to 25 pounds frequently, and manage guest needs efficiently in a hotel lobby environment. The Concierge works collaboratively with hotel staff and service providers to ensure seamless transitions, logistical support, and consistent guest engagement. New Orleans Paddlewheels offers competitive wages along with a comprehensive benefits package including medical, dental, and vision insurance, paid sick and vacation time, and holiday pay, highlighting their commitment to employee well-being and work-life balance.
Job Requirements
- Ability to stand for extended periods averaging 7-8 hours per day
- Ability to lift 25 pounds frequently throughout the workday
- Ability to bend and kneel frequently throughout the workday
- Adequate hearing and eyesight to fulfill the position's functions
- Ability to walk extended distances
- Experience in hospitality or customer service environments
- Must be outgoing, energetic, and knowledgeable about New Orleans and surrounding areas
Job Qualifications
- High school diploma or equivalent
- Previous concierge experience strongly preferred
- Excellent written and verbal communication skills required
- Detail-oriented and well organized
- Professional dress and demeanor
- Strong customer service focus required
- Proficient in sales operating systems, internet research, Outlook, and Microsoft Office
Job Duties
- Communicates attentively with guests by phone, internet, and in person
- Handles reservations, cancellations, and bookings promptly
- Maintains referral contacts and event information for the Concierge Team
- Provides detailed local information and customizes packages for guests
- Acts as a travel consultant and books tickets or reservations
- Upholds guest service excellence and builds relationships with service providers
- Cross sells and up sells company tours, services, and products
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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