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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $19.47
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
voluntary life insurance
Aflac Supplemental Insurance
Pet insurance
401(k) retirement plan
Paid holidays
vacation accrual
Complimentary Meals
complimentary parking
recognition programs
Job Description
The Waterfront Beach Resort, a Hilton Hotel, is a premier beachfront destination renowned for its exceptional hospitality and picturesque views of the Pacific Ocean. This resort stands as a beacon of luxury and personalized service, offering guests an unforgettable experience that combines comfort, elegance, and the finest amenities. Established with over 30 years of excellence in hospitality, The Waterfront Beach Resort prides itself on fostering a "family-like" work environment where every team member plays a crucial role in delivering outstanding guest experiences. The resort emphasizes a culture of camaraderie, integrity, and passion for hospitality, encouraging associates to achieve their professional... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience required
- Ability to work flexible shifts including weekends and holidays
- Good physical condition able to frequently stand, walk and occasionally lift up to 25 pounds
- Strong communication skills
- Comfortable using computer systems
- Ability to maintain composure in emergency situations
Job Qualifications
- Prior customer service experience
- Prior front desk or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to handle guest complaints professionally
- Strong organizational and multitasking abilities
- Basic computer proficiency
- Ability to work calmly under pressure
- Passionate about hospitality and guest satisfaction
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service according to individual needs
- Answer telephone calls and input messages into the computer
- Retrieve messages and communicate contents to the guest
- Retrieve mail, small packages, and facsimiles for customers as requested
- Arrange and confirm recreation, business and dining activities both inside and outside the resort
- Respond promptly to requests for dentists, doctors, child care, florists, etc
- Register VIP guests by inputting and retrieving information from a computer system, confirm pertinent information such as number of guests and room rate
- Promote Hilton marketing programs
- Make appropriate selection of guest rooms based on guest needs
- Code electronic keys
- Confirm the room number and rate
- Provide folders containing room keys, certificates, coupons and refreshment center keys as appropriate
- Respond to guest complaints, conduct research to develop the most effective solutions and negotiate results
- Listen and assist in resolving problems such as price conflicts, insufficient heating or air conditioning
- Remain calm and alert especially during emergency situations and heavy resort activity
- Distribute printed materials such as brochures of local attractions or other Hiltons
- Escort VIP guests to accommodations
- Maintain a complete stock of supplies at the concierge lobby desk
- Attend all mandatory meetings on property including safety meetings, Blue energy meetings, training meetings
- Participate in off property restaurant tasting, local activities and team building outings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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