Concierge Retail Service Representative

Andersen Corporation is a leading manufacturer in the window and door industry, renowned for its commitment to quality, innovation, and exceptional customer service. With a rich portfolio of trusted brands such as Andersen Windows & Doors, Renewal by Andersen, and Fenetres MQ, the company serves a broad spectrum of customers, including those in new residential construction, home improvement, and light commercial building sectors. Andersen's operations are driven by a vision to create healthier, happier living environments and strengthen communities while fostering the full potential of its workforce. Employing over 13,000 professionals, Andersen Corporation emphasizes a culture of possibility, growth, and inclusivity.

The role of Concierge Retail Service Representative (RSR) at Andersen Corporation is pivotal to delivering the company's Signature Service guarantee—a personalized, seamless experience for homeowners. This full-time position is designed for individuals who are passionate about customer service and adept at managing communications between homeowners, sales, and installation teams throughout the home improvement process. The Concierge RSR acts as a singular point of contact for homeowners, ensuring that every stage from technical measurement to post-installation follow-up is handled with precision, care, and professional courtesy. The role is key in coordinating detailed customer information and project progress, resolving issues related to paperwork, change orders, or installation delays, and facilitating smooth and positive customer interactions.

The Concierge RSR position offers an attractive salary range between $24.95 and $36.15 per hour, reflecting experience and competencies. The job requires a candidate who exhibits strong organizational skills, meticulous attention to detail, and excellent communication abilities. Competency in Microsoft Office and accurate data management are essential components of success in this role. Candidates are also expected to excel in multitasking while fostering strong interpersonal relationships with homeowners and internal teams alike.

Moreover, Andersen Corporation's Total Rewards Package enhances this role by providing comprehensive benefits aimed at supporting employee wellbeing and career development. These benefits include a robust 401(k) plan with employer fixed contributions and company matching, profit sharing contingent on company performance, medical, dental, and vision insurance, flexible spending accounts (FSA), health savings accounts (HSA), life insurance, paid time off and holidays, paid maternity and parental leave, and career growth planning with opportunities available nationwide. Andersen’s inclusive employment practices ensure equal opportunity for every qualified applicant and embrace diversity and equity in the workplace. This position is not only a gateway to a rewarding career but also a chance to be part of a company that values innovation, employee success, and community impact.