Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Professional Development
Job Description
Sunshine Retirement Living is a reputable and compassionate organization dedicated to providing high-quality residential care and support services for seniors. As a leader in senior living communities, Sunshine emphasizes creating a respectful, inclusive, and safe environment where residents can enjoy their independence, dignity, and a vibrant lifestyle. The company is known for its commitment to diversity, equal employment opportunities, and adherence to fair salary practices ensuring all employees receive equitable pay without bias. While Sunshine Retirement Living primarily focuses on assisted living, memory care, and independent living, its supportive staff and welcoming atmosphere enable residents and their families to feel valued and cared for throughout their stay.
The Concierge position at Sunshine Retirement Living, specifically for the weekend shift of 8:00 am to 7:30 pm, serves as an integral team member responsible for managing the front reception area and ensuring smooth communications within the community. This hourly, non-exempt role reports directly to the Executive Director or Business Office Administrator. The Concierge acts as the initial point of contact for residents, guests, and visitors, greeting everyone graciously and addressing their needs with professionalism and attentiveness. The job entails monitoring essential communication systems such as telephones, fax machines, resident call systems, and exit alarms, plus performing clerical duties and supporting maintenance as needed.
A typical day involves staffing the reception desk continuously during assigned hours, maintaining detailed logs and registers of visitors and residents, and ensuring the safety and security of the community by monitoring entry and exit points, particularly in memory care areas where resident supervision is critical. The Concierge also assists in coordinating guest meal counts, directs mail, prepares refreshments, and helps maintain a clean, safe workspace and lobby environment. Collaboration and communication skills are vital, as the role requires coordinating with multiple departments, notifying staff about residents leaving the building, and executing emergency procedures when necessary. The position demands strong organizational skills, confidentiality, a positive attitude, and the ability to work independently under time constraints while adhering to company policies and state regulations.
This role also calls for periodic physical activity, including walking about the community for security checks and resident assistance, key requirements for supporting the community's safe functioning. Employees in this role must be at least 18 years old and demonstrate excellent verbal and written communication skills in English. Prior experience with multi-line telephone systems and relevant software applications is preferred to ensure efficient operation of communication equipment. Sunshine Retirement Living fosters a supportive team environment, encouraging employees to be respectful, professional, and dedicated to providing exemplary customer service. This role has no supervisory responsibilities but plays a vital part in representing the community professionally to residents, visitors, and coworkers alike.
Overall, the Concierge at Sunshine Retirement Living contributes significantly to the smooth and secure operation of the senior community by delivering high-quality front desk services, acting as a liaison between residents and staff, and maintaining a welcoming atmosphere that enhances the resident experience.
The Concierge position at Sunshine Retirement Living, specifically for the weekend shift of 8:00 am to 7:30 pm, serves as an integral team member responsible for managing the front reception area and ensuring smooth communications within the community. This hourly, non-exempt role reports directly to the Executive Director or Business Office Administrator. The Concierge acts as the initial point of contact for residents, guests, and visitors, greeting everyone graciously and addressing their needs with professionalism and attentiveness. The job entails monitoring essential communication systems such as telephones, fax machines, resident call systems, and exit alarms, plus performing clerical duties and supporting maintenance as needed.
A typical day involves staffing the reception desk continuously during assigned hours, maintaining detailed logs and registers of visitors and residents, and ensuring the safety and security of the community by monitoring entry and exit points, particularly in memory care areas where resident supervision is critical. The Concierge also assists in coordinating guest meal counts, directs mail, prepares refreshments, and helps maintain a clean, safe workspace and lobby environment. Collaboration and communication skills are vital, as the role requires coordinating with multiple departments, notifying staff about residents leaving the building, and executing emergency procedures when necessary. The position demands strong organizational skills, confidentiality, a positive attitude, and the ability to work independently under time constraints while adhering to company policies and state regulations.
This role also calls for periodic physical activity, including walking about the community for security checks and resident assistance, key requirements for supporting the community's safe functioning. Employees in this role must be at least 18 years old and demonstrate excellent verbal and written communication skills in English. Prior experience with multi-line telephone systems and relevant software applications is preferred to ensure efficient operation of communication equipment. Sunshine Retirement Living fosters a supportive team environment, encouraging employees to be respectful, professional, and dedicated to providing exemplary customer service. This role has no supervisory responsibilities but plays a vital part in representing the community professionally to residents, visitors, and coworkers alike.
Overall, the Concierge at Sunshine Retirement Living contributes significantly to the smooth and secure operation of the senior community by delivering high-quality front desk services, acting as a liaison between residents and staff, and maintaining a welcoming atmosphere that enhances the resident experience.
Job Requirements
- Must be 18 years of age
- Ability to work with little supervision and maintain a high level of performance and customer service
- Meet state related requirements if applicable
- Maintain a positive, respectful, and professional approach with coworkers and residents
- Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
- Ability to periodically move about on foot in the community to perform security checks and assist residents for long distances or periods of time
- Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance if applicable
Job Qualifications
- Ability to communicate effectively in English both verbally and in writing
- Experience with or ability to use multi-line telephone system
- Experience in computer use and relevant software applications preferred
- Ability to work in a team setting and be a team player
- Possess excellent customer service and public relations skills
- Ability to maintain confidentiality of business and operations information
- Demonstrated problem-solving and organizational skills
Job Duties
- Staff the reception desk continuously during assigned period
- Arrange coverage of reception desk during break and lunch periods
- Graciously greet all visitors and politely assist them as necessary
- Maintain detailed resident and guest register, daily communication log entry, and complete daily checklist log
- Notify staff if resident is being taken out of the building and monitor front door to ensure residents do not exit without supervision
- Maintain a clean and safe workspace, community entrance, lobby, and hydration station
- Prepare refreshments and pour coffee in the dining room during mealtimes as needed
Job Criteria
Experience
No experience required
Job Location
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