Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
Paid holidays
Paid sick leave
401K with company match
Free Meals
Employee assistance program
Employee Referral Program
Job Description
Cogir Senior Living, headquartered in Scottsdale, Arizona, is a prominent network of senior living communities operating across 11 states throughout the United States. Recognized as a trusted leader in the senior housing industry, Cogir is committed to providing exceptional care and nurturing environments for seniors, while also fostering professional growth and supportive work cultures for its employees. The company’s ethos revolves around core values such as human focus, creativity, and excellence, which drive constant improvement and the pursuit of outstanding service standards. With a strong dedication to enriching the lives of residents, Cogir offers a dynamic and purposeful career path for individuals passionate about making a positive impact in the senior living community.
The role of Concierge at Cogir Senior Living is essential as the welcoming face and first point of contact for residents, families, visitors, and guests. This position is responsible for providing top-tier front desk coverage and exceptional customer service. The Concierge creates a warm and supportive environment by greeting everyone with a friendly demeanor and effectively addressing inquiries and requests. Beyond just welcoming visitors, the Concierge facilitates smooth communication and coordination of resident services, supports administrative tasks, and maintains security procedures by monitoring visitor access. This role is pivotal in ensuring that the senior living community feels engaging, safe, and accessible, directly influencing residents' daily experiences and satisfaction.
Cogir values its employees by offering a comprehensive benefits package including competitive wages, early paycheck access (pay on demand), and a full spectrum of health benefits such as medical, dental, vision, and life insurance. Additionally, employees enjoy paid vacation, holidays, sick leave, a 401K plan with company matching contributions, free meals at work, an Employee Assistance Program, and a generous referral program. This position offers a salary range of $17.00 to $19.00 per hour and is ideal for candidates with a passion for service, organizational skills, and a friendly, professional attitude who thrive in a community-oriented environment. The Concierge role is excellent for those who enjoy engaging with people, solving problems promptly, and contributing to a supportive living atmosphere for seniors.
The role of Concierge at Cogir Senior Living is essential as the welcoming face and first point of contact for residents, families, visitors, and guests. This position is responsible for providing top-tier front desk coverage and exceptional customer service. The Concierge creates a warm and supportive environment by greeting everyone with a friendly demeanor and effectively addressing inquiries and requests. Beyond just welcoming visitors, the Concierge facilitates smooth communication and coordination of resident services, supports administrative tasks, and maintains security procedures by monitoring visitor access. This role is pivotal in ensuring that the senior living community feels engaging, safe, and accessible, directly influencing residents' daily experiences and satisfaction.
Cogir values its employees by offering a comprehensive benefits package including competitive wages, early paycheck access (pay on demand), and a full spectrum of health benefits such as medical, dental, vision, and life insurance. Additionally, employees enjoy paid vacation, holidays, sick leave, a 401K plan with company matching contributions, free meals at work, an Employee Assistance Program, and a generous referral program. This position offers a salary range of $17.00 to $19.00 per hour and is ideal for candidates with a passion for service, organizational skills, and a friendly, professional attitude who thrive in a community-oriented environment. The Concierge role is excellent for those who enjoy engaging with people, solving problems promptly, and contributing to a supportive living atmosphere for seniors.
Job Requirements
- High school diploma or equivalent
- At least 6-12 months of previous customer service or front desk experience
- Working knowledge of computer systems, including Word, Excel, and Outlook
- Patience and willingness to assist residents, visitors, and team members
- Friendly, assertive, professional, outgoing, multitasked, and organized
- Excellent communication skills
- Availability to work flexible shifts, including weekends and holidays
- Ability to maintain confidentiality and adhere to ethical standards
Job Qualifications
- High school diploma or equivalent
- At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting
- Working knowledge of various computer systems, including Word, Excel, and Outlook
- Patience and willingness to assist our residents, visitors, and team members
- Friendly, assertive, professional, outgoing, multitasked, and organized
- Excellent communication skills
- Availability to work flexible shifts, including weekends and holidays
- Ability to maintain confidentiality and adhere to ethical standards
Job Duties
- Answer a multi-line telephone, directing calls and inquiries as needed
- Greet all families, residents, guests, and vendors with a smile
- Maintain outside visitor logs and monitor access to the community
- Assist residents with scheduling transportation, activities, or appointments
- Support management with administrative tasks, such as data entry, scheduling, or light clerical work
- Order office supplies
- Address resident concerns or questions and escalate issues to management when necessary
- Complete work order requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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