Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Competitive salaries
Professional Development
Training
personal coaching
education loan assistance
Health and wellness resources
Team member discounts
Job Description
MBK Senior Living is an established leader in the senior care industry with a rich history spanning over 30 years. As a company dedicated to enhancing the lives of its residents and fostering a supportive and growth-oriented environment for its team members, MBK operates 35 senior living communities across the Western United States. These communities offer Independent Living, Assisted Living, and Memory Care services designed to address the unique needs of older adults. MBK Senior Living has been consistently recognized for its outstanding workplace culture, being listed among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a "Great Place to Work" since 2017. The company thrives on its commitment to the Japanese concept of Yoi Shigoto, which translates to "good, quality work," emphasizing the importance of trust, high standards, and personal development across all levels of the organization.
The Concierge position at MBK Senior Living is a vital role focused on delivering exceptional customer service to residents, visitors, and team members. This part-time position, working weekends from 2:00pm to 8:00pm, embodies MBK's mission by ensuring that the first point of contact in the community is welcoming, professional, and efficient. The Concierge is entrusted with a variety of administrative and supportive duties including greeting and assisting visitors, managing phone communications promptly and courteously, monitoring visitor logs for community safety, as well as maintaining the front desk area. This role is crucial in promoting a positive image of the community by adhering to strict standards of professionalism in appearance and behavior.
Beyond administrative tasks, the Concierge supports community operations by coordinating meal attendance tracking, managing mail distribution, and facilitating communication between residents and staff. This position requires strong interpersonal skills, attention to detail, and the ability to multitask in a lively and engaging environment. Working as a Concierge with MBK Senior Living offers an opportunity to contribute meaningfully to a community focused on enriching the lives of its senior residents while being part of a team that values respect, teamwork, and professional growth.
MBK Senior Living provides a competitive hourly wage ranging from $18 to $20 per hour for this role. Team members benefit from a supportive culture that offers professional development, mentorship programs, educational assistance, and comprehensive health and wellness resources. While this particular role is part-time, MBK also offers a rich benefits package for full-time employees, including medical, dental, vision, and 401k matching, along with childcare and eldercare assistance. The company’s dedication to equal opportunity employment ensures an inclusive workplace where diversity is celebrated, and all individuals receive fair consideration regardless of race, gender, age, or any other protected status.
If you are a professional who values high standards of service and wishes to be part of a company that makes a genuine impact on the lives of seniors, the Concierge role at MBK Senior Living represents an exciting opportunity to grow your career in a meaningful and rewarding environment.
The Concierge position at MBK Senior Living is a vital role focused on delivering exceptional customer service to residents, visitors, and team members. This part-time position, working weekends from 2:00pm to 8:00pm, embodies MBK's mission by ensuring that the first point of contact in the community is welcoming, professional, and efficient. The Concierge is entrusted with a variety of administrative and supportive duties including greeting and assisting visitors, managing phone communications promptly and courteously, monitoring visitor logs for community safety, as well as maintaining the front desk area. This role is crucial in promoting a positive image of the community by adhering to strict standards of professionalism in appearance and behavior.
Beyond administrative tasks, the Concierge supports community operations by coordinating meal attendance tracking, managing mail distribution, and facilitating communication between residents and staff. This position requires strong interpersonal skills, attention to detail, and the ability to multitask in a lively and engaging environment. Working as a Concierge with MBK Senior Living offers an opportunity to contribute meaningfully to a community focused on enriching the lives of its senior residents while being part of a team that values respect, teamwork, and professional growth.
MBK Senior Living provides a competitive hourly wage ranging from $18 to $20 per hour for this role. Team members benefit from a supportive culture that offers professional development, mentorship programs, educational assistance, and comprehensive health and wellness resources. While this particular role is part-time, MBK also offers a rich benefits package for full-time employees, including medical, dental, vision, and 401k matching, along with childcare and eldercare assistance. The company’s dedication to equal opportunity employment ensures an inclusive workplace where diversity is celebrated, and all individuals receive fair consideration regardless of race, gender, age, or any other protected status.
If you are a professional who values high standards of service and wishes to be part of a company that makes a genuine impact on the lives of seniors, the Concierge role at MBK Senior Living represents an exciting opportunity to grow your career in a meaningful and rewarding environment.
Job Requirements
- High school diploma or GED
- Age over 18 years
- Background clearance as required by government regulations
- Negative TB test results
- Excellent communication skills including the ability to speak, write and read English
- Ability to operate computer and necessary software programs word, email, excel, scanners, copiers, and fax machines
- Ability to be professional at all times with other team members, residents, family members, and visitors
- Follow all grooming and dress standards to present the best image
Job Qualifications
- High school diploma or GED
- Excellent communication skills including the ability to speak, write, and read English
- Ability to operate computer and necessary software programs such as word, email, and excel
- Ability to be professional at all times with team members, residents, family members, and visitors
- Follow all grooming and dress standards to present the best image
Job Duties
- Arrive to work on time and prepared for your shift
- Maintain a neat and professional appearance keeping the front entrance, lobby, and reception areas clean and organized
- Ensure all people who come in contact are welcomed warmly by standing to greet and offering assistance
- Answer telephones within 3 rings using a professional and courteous voice following the designated script
- Transfer incoming calls or take and deliver appropriate messages
- Monitor all visitors, requesting them to sign in and out of the logbook, reporting any suspicious persons or activities immediately to the supervisor
- Sort and distribute incoming mail
- Accept and report residents' special requests
- Maintain community lost and found
- Order and replenish administrative supplies as necessary
- Follow all safety standards when operating office equipment
- Support department heads and Executive Directors in administrative functions
- Maintain and check off meal attendance tracking form alerting staff to needed room services or residents who have not attended meals
- Display a positive and professional image through actions and dress in accordance with company principles and core values
- Encourage teamwork through open communication with team members
- Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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