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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $31.93
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability
short-term disability
401k plan
Health FSA
Dependent care FSA
HSA with company matching
Merit-based raises
Bonuses
Paid Time Off
paid sick days
Health and wellness allowance
Phone Reimbursement
Paid training
Career advancement opportunities
Job Description
PS is revolutionizing the travel experience by redefining how the world moves through airports. As a company specializing in building and operating private airport terminals, PS transforms the often stressful and chaotic commercial air travel process into a seamless, luxurious journey for its guests. With existing terminals at major international hubs such as Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), PS is rapidly expanding with new facilities underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA). This expansion solidifies PS's role as a pioneer setting new global... Show More
Job Requirements
- Experience working around confidential and sensitive information
- experience in a customer service, airline and/or hospitality industry related role
- knowledge and proficiency in Microsoft systems
- strong verbal and written communication skills
- ability to multitask and prioritize duties
- interpersonal and time management skills
- ability to quickly problem solve for the success of the traveler experience and flight reservation
- pass a pre-employment drug screening and background check
- collection of SSN as part of background check process will be required
- must be authorized to work in the United States
- fully open schedule availability and flexibility for all shifts including weekends, holidays, and early morning or late evening shifts
Job Qualifications
- Experience in a customer service, airline, or hospitality-related role
- strong verbal and written communication skills
- knowledge and proficiency in Microsoft systems
- interpersonal and time management skills
- ability to multitask and prioritize duties
- problem-solving skills to support successful traveler experience
- experience working with confidential and sensitive information
Job Duties
- Perform traveler outreach via texting platform
- have knowledge of all operational departments to coordinate day-of travel needs
- plan and coordinate suite arrangements including third party services and food and beverage orders
- field phone calls from onsite travelers, take orders and communicate information to pertinent departments
- reply to text and email inquiries within standard response time
- coordinate effectively with operational teams to ensure smooth traveler experience
- manage any day-of issues promptly to maintain high-quality service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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